The UPS Store

4.0
381 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #4926 in North Easton offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Roche Brothers Plaza Right On The Route 138.

Details

  • DeliveryNot available

Location

The UPS Store
20 Roche Brothers Way, North Easton, MA
02356, United States

Hours

Reviews

4.0
381 reviews
5 stars
279
4 stars
1
3 stars
3
2 stars
7
1 star
91

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful behavior from the owner and some staff, leading to a negative experience.

Staff Performance

While some employees received praise for their helpfulness and friendliness, others were criticized for poor service.

Service Efficiency

Customers experienced slow service and issues with store hours, including instances of the store being closed during posted hours.

Positive Experiences

Despite the negative feedback, several customers highlighted excellent service and support from specific staff members.

Pricing Issues

Customers expressed dissatisfaction with additional charges for services like printing and packaging materials.
  • PM
    Philip McCormick
    Nov 12, 2025
    1.0
    Fine for Amazon returns, not for business shipping. I had business documents to overnight to a vendor, tried the UPS website first but it would not let me print a label. Website said to contact UPS. The cost quoted was $14. so I went to this store to ship the package. Upon arriving, I was 8th in line, 6 of the 7 were doing Amazon returns. When I finally got to counter, the owner told me it would be $92 to ship it overnight. I told him I didn't need it delivered first thing in the morning just by the next day. He then said it would be $54. When I told him I had a quote of $14 online he told me that it is not guaranteed to be delivered next day for that amount. I left and took the package to USPS and for $34 it was delivered by 10:30 a.m. the next morning. So looks like this location prefers Amazon returns and not standard business shipping.
  • AT
    Andrew Taylor
    Nov 6, 2025
    1.0
    Wish I could give 0 stars. Pretty convinced they are stealing packages and then just not scanning them. The owner gives these hysterical responses to these that he will address his team, when he is the one causing the issues. An employee was trying to help me on the phone and I heard him say something to them and then they hung up on me. Was following up on a package that they never scanned.
  • MM
    Mike
    Oct 28, 2025
    1.0
    The younger employees are usually awesome but the owner is RUDE RUDE RUDE. Learn some customer service skills!
  • ML
    Mocha Latte
    Oct 26, 2025
    1.0
    Went in with amazon returns and was handed plastic bags to bag my items in. UPS has always done this, never asked me to do it. When I said something about it, was told I’m supposed to provide my own plastic bag but they’re providing it for me. He told me to check my email, that it says I need to put it in my own plastic bag. I checked my emails and the instructions in the Amazon app and nothing says I need to put the items in plastic bags. On top of that he was just all around rude.
  • GG
    Green Green
    Oct 13, 2025
    2.0
    Normally the staff is very nice but this last time I went it was a guy and he was soooo rude as if I was disturbing him from doing something else. Smh

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the regular business hours of The UPS Store #4926 in North Easton?

The UPS Store #4926 is open Monday through Friday from 8:30 AM to 6:30 PM, Saturday from 9:00 AM to 5:00 PM, and Sunday from 10:00 AM to 3:00 PM.