United States Postal Service

2.5
52 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 897 Washington St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
897 Washington St, Newtonville, MA
02460, United States

Hours

Reviews

2.5
52 reviews
5 stars
14
4 stars
5
3 stars
3
2 stars
0
1 star
30
  • SE
    Sound Engine
    Oct 4, 2025
    1.0
    White girl with long black hair: SO UNPROFESSIONAL. She just doesn’t care. It’s a Saturday at 12:52.
  • EF
    Emily Flores
    Feb 9, 2022
    1.0
    Terrible customer service, one of the employees opened up my package and was being harsh with what was inside when I chose the wrong type of box
  • DC
    Dara C
    Dec 15, 2021
    1.0
    The worst. I relied on them because they are the only post office that’s open after I get out of work. I typically find one particular employee there in the evening, and he behaves…..strangely. He asks lots of unnecessary questions, that no one at other locations bothers with when I drop off pre-labeled items. He told the customer in front of me that he could not use the “Address” section from a cardboard mailer he’d cut out/taped on to his package because, despite the fact it had 0 identifying information/branding, and just said “Address,” he (the employee) could “tell it’s from one of our mailers.” Huh? We were both confused. But worst of all, the minute I started using this office, my glass ornaments started arriving to customers broken. Never happened before. One out of every three shipments arrived shattered, and eventually I brought the stack of replacement/refund requests with photos of the shattered ornaments, PLUS my actual shipping materials, to Newtonville to ask what was up. No refund for my shipping costs, and the person I spoke to just suggested I come back the next time I had to wrap/ship one and let her do it. No thanks. I just started dropping packages off at the Watertown post office midday. Shockingly, not a shattered shipment since! Avoid Newtonville at all costs.
  • MB
    Mimi Bradley
    Dec 19, 2020
    5.0
    Honestly, I have had mixed experiences with this post office, but one guy was so exceptionally helpful that this puts bad experiences to rest. He was very patient and helpful. He made sure that I had everything correct in order to get my passport. I don't think I could have done it without him. I also appreciate the fact that I don't usually have to wait very long at this post office. Most of the workers I've been dealing with lately have been pretty good. Keep up the good work. I do have a suggestion, though. I think the Post Office boxes should be separated so that the customers can get them at any time regardless of whether the post office is closed or not.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.