United States Postal Service

2.5
52 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 897 Washington St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
897 Washington St, Newtonville, MA
02460, United States

Hours

Reviews

2.5
52 reviews
5 stars
14
4 stars
5
3 stars
3
2 stars
0
1 star
30
  • SE
    Sound Engine
    Oct 4, 2025
    1.0
    White girl with long black hair: SO UNPROFESSIONAL. She just doesn’t care. It’s a Saturday at 12:52.
  • NM
    Nicole Magliozzi
    Jul 3, 2025
    1.0
    Extremely poor customer service. Wouldn't go back unless I had to. Edit (08/13/25) : Just got a news alert there was an assault at this location, not surprised in the least.
  • PM
    Peggy McLoughlin
    Jun 23, 2025
    5.0
    I observed the USPS staff completing very complicated passport and international mailing jobs this morning with professionalism, calm, and attention to detail. Big shout out to Sunil!
  • PB
    Phoney Buster
    Feb 16, 2023
    1.0
    In newtonville ! The Most unprofessional afro American woman manager was chastising an employee right in front of many of us customers .. she was ranting and raving until a customer saved the traumatized man who seemed abit slow from almost crying ??? I have seen this before. How do these managers get their jobs ? ? Terrible way to represent the u s post office . This place needs revamping . Seems to be out of control . Never go there again .. !!!!! Fire her ......Got to say went there again and this same manager was out front again speaking loudly at another teller ?? I spoke up and asked her to speak in a lower tone and more respectfully to her employee.! She hissed at me and left .. why does she treat post office employees like this.?? I heard from a local friend, there seems to be a big turnover with employees there she notices ?? I CAN SEE WHY !! Any manager who treats customers , hissing at me .. and important employees like she does everdently should be fired ..!!! wow !! This post office must be desperate !!!
  • ZB
    Zaza Boni
    Jan 11, 2018
    1.0
    The manager there is super bitter and keeps an attitude for no reason. Some of her staff have transferred due to her unpleasant personality.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.