EdAssist, a Bright Horizons Solution at Work

3.5
511 reviews
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Business Details

2 Wells Ave, Newton, MA
02459, United States
(877) 933-7733
https://www.brighthorizons.com/employers/edassist?utm_source=google&utm_medium=organic&utm_campaign=gmb&utm_term=weblink&utm_content=edassist%20newton

About

Corporate Office

Location

EdAssist, a Bright Horizons Solution at Work
2 Wells Ave, Newton, MA
02459, United States

Hours

Reviews

3.5
511 reviews
5 stars
288
4 stars
31
3 stars
6
2 stars
7
1 star
179

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praise the responsiveness and helpfulness of staff, others report poor communication and unhelpful interactions.

Process Efficiency

Many customers find the reimbursement process cumbersome and confusing, with frequent requests for additional documentation leading to frustration.

Support for Education

Despite the challenges, several customers express gratitude for the educational support provided, highlighting its importance in helping them pursue their studies.

Inconsistency

There are numerous complaints about inconsistent policy enforcement and unclear requirements, leading to confusion and dissatisfaction among users.
  • RO
    ryan osten
    3 days ago
    1.0
    I had the worst experience with this business and wish my company would change providers. I almost lost my entire semester's reimbursement due to an uncommunicated technicality. The staff could care less if users get screwed. EdAssist has one job and they are not capable of doing it without significant headache and human intervention. HR was the only way to get through to the EdAssist staff. Stay away from this company if you can!
  • DR
    DANA RICHARDSON
    5 days ago
    5.0
    User friendly, easy to understand
  • BM
    Bill Moman
    6 days ago
    1.0
    I would not recommend them to anyone. We use them for our tuition reimbursement. My coworker and I am taking the exact same program, but he gets his things paid without much issues while I have to jump through 10 more hoops to get anything paid. I gave up and just withdrew because it's not worth the stress and aggravation. Not to mention, they take weeks to get back to you and depending on who you talk with, you will get a different answer. I've talked to no more than a minimum of 5 people about the same issue and got 5 completely different answers on how it works. Also notice that they only respond to people if they give them 5 stars. I haven't seen one response for any of the 1 or 2 stars, which is the majority of these.
  • BF
    Beau Fairbrother
    Dec 22, 2025
    1.0
    These guys sponsor a corporation i work for, and are the absolute WORST at what they do. You will wait days to hear back about claims, they will set ridiculous rules for you so theres a high likelihood you will get denied, and they love to send the blame to your company when they have full control of accepting a claim. Do not use these crooks!
  • LF
    Linda Fehrmann
    Dec 12, 2025
    5.0
    Excellent tuition service provider. Their process is clear, easy to follow, and efficient. Customer service is exceptional—very responsive and always helpful. Highly recommended!
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Frequently Asked Questions About EdAssist, a Bright Horizons Solution at Work

What is the address of EdAssist, a Bright Horizons Solution at Work?

EdAssist is located at 2 Wells Ave, Newton, MA 02459, United States.

What are the business hours of EdAssist?

EdAssist is open Monday through Friday from 8:00 AM to 8:00 PM and closed on Saturdays and Sundays.