EdAssist, a Bright Horizons Solution at Work

3.4
485 reviews

Hours

Reviews

3.4
485 reviews
5 stars
267
4 stars
31
3 stars
6
2 stars
7
1 star
174

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising responsiveness and helpfulness, while others report frustration with unhelpful support and lack of communication.

Process Complexity

Many customers find the reimbursement process complicated and inconsistent, leading to confusion and delays in approvals.

Positive Experiences

Several reviews highlight positive experiences with knowledgeable staff and effective support, particularly in navigating educational assistance.

Documentation Issues

Numerous complaints about unclear documentation requirements and repeated requests for the same information, causing frustration among users.

Overall Satisfaction

While some customers express satisfaction with the service, a significant number report negative experiences, indicating a need for improvement in processes and communication.
  • LT
    Lauryn Trent
    Nov 8, 2025
    5.0
    Truly, thankful that this opportunity was available for me.🙌🏾
  • AH
    Arlita Hidalgo
    Nov 5, 2025
    1.0
    Not very helpful with submitting documents, have to be at work and not allowed at home, no phone calls to remind of deadlines for submission and no email either. Most emails all about webinars and encouragement to go back to school but appeal process difficult.
  • MM
    M
    Nov 5, 2025
    5.0
    Great Educational Assistant Programs.
  • KM
    Kate Mendez
    Nov 4, 2025
    1.0
    Gave me the run around several times after application and appeal denied , took a month for someone on their support team took the time to guide me and finally get approved, all that needed to be changed was one selection -cant believe this happened most people would have given up , persistence is key but it should not have taken this much time, emails, comments, and phone calls to get the answer to a direct questioon. They kept saying my program did not qualify and even the government website they used to prove this literally showed that it was qualified and they kept hitting me with no after no after no, even my HR department said "try checking before you apply for a program next time" like why couldnt they just take the time to help I will never know.
  • CB
    Cassandra Brunson
    Oct 30, 2025
    5.0
    Led by Dr. Carla Mandell and Krista Burke from Oregon State University’s College of Business. I’ve also attached my Certificate of Completion. The session was packed with practical tools for handling tough conversations and communicating with clarity and purpose. My top takeaways were: Know Your Audience: The Empathy Map—thinking, feeling, seeing, and doing—helps frame messages through the listener’s perspective. Prepared Communication Builds Connection: Being intentional and audience-aware leads to more positive impact. Structure Matters: The “What? So What? Now What?” and Five Whys techniques help organize thoughts for clear, purposeful messages. Active Listening Is More Than Hearing: Paraphrasing, non-verbal cues, and avoiding interruptions deepen understanding. Speak with Courage, Listen with Care: Avoid opening with “why,” and instead focus on curiosity and respect. They also shared a few great reads for continued growth: Crucial Conversations (3rd ed.) – Grenny et al. Everyday Business Storytelling – Kurnoff & Lazarus Radical Candor – Kim Scott It was definitely worth the time—full of actionable insights I can apply in my professional journey to strengthen communication and collaboration skills.

Frequently Asked Questions About EdAssist, a Bright Horizons Solution at Work

What is the address of EdAssist, a Bright Horizons Solution at Work?

EdAssist is located at 2 Wells Ave, Newton, MA 02459, United States.

What are the business hours of EdAssist?

EdAssist is open Monday through Friday from 8:00 AM to 8:00 PM and closed on Saturdays and Sundays.