Brand Certified
The UPS Store
4.4(196 reviews)
Certified by The UPS Store • Mar 01, 2026
Business Details
935 Great Plain Ave, Needham, MA
02492, United States
Certified by The UPS Store • Mar 01, 2026
(781) 433-2679
Certified by The UPS Store • Mar 01, 2026
https://locations.theupsstore.com/ma/needham/935-great-plain-ave
Certified by The UPS Store • Mar 01, 2026
About
Certified by The UPS Store • Mar 01, 2026
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #2897 in Needham offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Downtown Needham - Across From Sweet Basil.
Details
- DeliveryNot available
- Wheelchair accessible entranceAvailable
Location
Certified by The UPS Store • Mar 01, 2026
Hours
Certified by The UPS Store • Mar 01, 2026
Reviews
4.4
196 reviews
5 stars
158
4 stars
6
3 stars
3
2 stars
5
1 star
24
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some praised the staff for being friendly and helpful, while others reported rudeness and unprofessional behavior.
Pricing Policies
Numerous complaints about high charges for basic services like tape and printing, leading to a perception of 'nickel and diming' customers.
Efficiency
Many customers appreciated the quick and efficient service, noting minimal wait times and prompt assistance.
Store Environment
Feedback on the store's atmosphere varied, with some customers describing it as friendly and welcoming, while others noted a lack of warmth and professionalism.
- NONeo OwenJan 31, 20261.0Seriously, charging for tape? Great!
- JCJulia CosentinoJan 10, 20263.0Not the best Happy Returns drop off location, as this UPS store imposes size restrictions on the shipping box (even if it’s the original packaging) that others don’t. Go to Staples instead.
- VMVirginia MurphyDec 19, 20251.0Like every other person leaving a poor review, I wish I could choose no stars. I went in Wednesday before 1 o’clock to mail a small present to Vermont. The young woman there told me the only way to get it there guaranteed for Christmas was the three day. I was shocked that it cost $56 for such a small package and for three day shipping. Well my daughter received it last night. I called the store manager and explained that I felt taken advantage of and I receive no call back. My daughter mailed a package yesterday from Vermont at the UPS up there much bigger than the one I mailed and I will receive it tomorrow and it cost $18. This place is dreadful and I’ll never step in here again
- AMAngus MorrisonNov 1, 20255.0Always a pleasure working with the team at the Needham store!
- MCMarcia ChernisOct 15, 20255.0always very helpful and pleasant
Frequently Asked Questions About The UPS Store
What services does The UPS Store in Needham offer?
The UPS Store in Needham offers expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and more to assist with your business and personal needs.
What are the operating hours of The UPS Store located at 935 Great Plain Ave?
The UPS Store is open Monday through Friday from 8:00 AM to 6:00 PM and on Saturdays from 9:00 AM to 5:00 PM. It is closed on Sundays and certain holidays.
Is The UPS Store in Needham open on major holidays?
The UPS Store is closed on some holidays such as November 27, December 25, December 31, January 1, and January 19, but remains open for regular hours on others like November 11 and November 28.
What payment methods are accepted at The UPS Store #2897 in Needham?
The UPS Store accepts various payment options including American Express, Android Pay, Apple Pay, cash, check, Discover, MasterCard, Samsung Pay, and Visa.
Does The UPS Store provide mailbox rental services?
Yes, The UPS Store offers mailbox services where you can rent a mailbox for all your mail and packages.
Is The UPS Store in Needham wheelchair accessible?
Yes, this location has a wheelchair accessible entrance for customer convenience.
What nearby places can I visit before or after visiting The UPS Store in Needham?
Nearby, you can visit 2nd Hand Rose of Needham, a thrift and women's clothing store, or stop by Lovely Nails for a beauty salon experience. These spots provide convenient options for shopping or pampering during your visit.
How can the nearby Boston Baby Nurse & Nanny service be helpful when visiting The UPS Store?
If you need childcare or newborn care services, Boston Baby Nurse & Nanny is located nearby, making it convenient to manage errands like your UPS Store visit while ensuring your child is cared for.
Are there any nearby professional services related to document shredding near The UPS Store?
Yes, Shred Nations offers shredding services close to The UPS Store, providing customers with options for secure document disposal.
What is the contact information to inquire more about The UPS Store's services?
You can reach The UPS Store at +1 781-433-2679 or email store2897@theupsstore.com for any questions or service inquiries.
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