Staples

4.1
162 reviews
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Business Details

163 Highland Ave, Needham, MA
02494, United States
(781) 449-5766
https://stores.staples.com/ma/needham/163-highland-ave
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About

Office Supply StorePrint ShopElectronics StoreComputer StoreSchool Supply StoreShipping ServiceRecycling CenterCoworking SpacePhoto LabComputer Repair Service
With a focus on the community of small businesses and consumers, Staples in Needham, MA provides innovative printing, shipping, technology, travel and recycling services, along with products and inspiration essential to the new ways of working and learning. Staples Stores serve millions of customers from entrepreneurs and small businesses to remote workers, parents, teachers, and students. Explore Staples, the Working and Learning Store, or visit us online.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Staples
163 Highland Ave, Needham, MA
02494, United States

Hours

Reviews

4.1
162 reviews
5 stars
100
4 stars
27
3 stars
5
2 stars
4
1 star
26

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while many customers praised helpful and friendly staff, others reported poor service and unprofessional behavior from certain employees.

Product Availability

Customers appreciated the good selection of products, but some noted that certain items were often out of stock or not available.

Technical Services

Technical services received negative feedback, with multiple customers expressing frustration over poor service and unresolved issues.

Store Experience

The store environment is generally viewed positively, with comments on cleanliness and organization, though some customers experienced long wait times.

Mixed Experiences

Overall experiences vary widely, with some customers having outstanding interactions while others faced significant issues, particularly with specific services like TSA PreCheck and fingerprinting.
  • DL
    Dan L
    Oct 27, 2025
    1.0
    Do not order Amazon packages to the locker here. It is broken.
  • YC
    Yeung Chan
    Oct 17, 2025
    5.0
    Excellent surface and promo offer
  • MS
    Marlene Shea
    Oct 14, 2025
    5.0
    went here for passport photos and it was quick, easy, and affordable. The staples associate that helped us out was super nice too!
  • AC
    Anto Chittilappilly
    Sep 26, 2025
    1.0
    Poor customer service
  • KM
    Kelly McGovern
    Sep 17, 2025
    3.0
    Came to get a passport photo . Woman said she would tell them . She said they would be right there. Asked 2 other times said they would be right with you. No explanation. If they said they were busy and it would take 20 minutes . Gone some somewhere else. Then went to return ink cartridge and the cashier said they could not look up my email. The place is beautiful with new services . TSA work space. Manager did not charge for the photo.
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Frequently Asked Questions About Staples

What are the regular store hours for Staples in Needham, MA?

Staples in Needham is open Monday to Friday from 8:00 AM to 9:00 PM, Saturday from 9:00 AM to 9:00 PM, and Sunday from 10:00 AM to 6:00 PM.

What types of services does Staples in Needham offer?

Staples provides printing, shipping, technology, travel, recycling, design services, passport photos, Amazon returns, TSA PreCheck®, coworking, podcasting, and pro services.