The UPS Store

Reviews

• GM

  G M

  4 days ago
  1.0
  First let me say that before writing this review I read the other reviews here and also took a look at the responses from ownership. I find it very interesting that the majority of responses from ownership and management is to berate the customer here in Google review and to try and make fun of the person doing the review and never admitting any fault. My experience this store was just as poor as the others you see here. I spoke with the owner of this store, his name is Arvind, and he was incredibly rude to me and telling me I should stop threatening him. I had gone to the store to do a return for a purchase I made through a third party vendor. I was returning the part and gave them the address to use. The agent at the UPS store entered the address and told me to click the OK or continue button a few times on the screen. I followed her instructions and clicked those buttons. We later found out that the agent had entered the wrong address, because a week later I got a call from the UPS store telling me that the shipment had been returned to them in Natick as undeliverable. It was at that time that we found out that the agent at The UPS Store had inputted the wrong address and had missed putting in a six for the number of the street. When I spoke with the staff at The UPS Store, the manager and then the owner, both told me that I would have to pay to have it shipped again even though it was the agent who had typed in the address incorrectly. They explained to me that because there was a step on the screen that required that I verified the address that it became my fault and not the agents. Of course, this was not the case because the agent had told me to just click OK and continue. The owner then proceeded to explain that he had looked at the CCTV footage (this is weird by the way that they have CCTV to try and prove customers wrong, it goes to show how many complaints they must get!) and in the CCTV it showed that I actually verified the address and thus again it was my fault and I would have to pay to have the item shipped again. So even though I had just done what the agent said (click continue and ok), they were still blaming me. So I guess we're getting to the point with our society where when you go to a restaurant and you place your order with the waiter, that the waiter will have the customer read the order from his pad to make sure that he has not made a mistake. And if you get the wrong food now it's your fault and you have to pay for a new dish. Or maybe when you go to the doctor and they write a prescription they will have you as the patient read the prescription to make sure it's the right one and then if you get the wrong one because you read it incorrectly and it ends up causing you harm the doctor isn't at fault because it was the patient who is required to verify what the doctor has done. It's funny I don't see other businesses doing this sort of thing but only at this particular UPS store. By the way it would have cost The UPS Store $16.00 to ship my item again but they decided saving $16.00 was more important than a happy customer. I'm done using The UPS Store and will start using FedEx instead. I am looking forward to the response from the owner where they take absolutely no responsibility for anything and just blame the customer, like they’ve done on every other poor review here.
• DS

  Dab Smoke

  Apr 18, 2026
  1.0
  This is a bad UPS store. The owner is not good. It was much better before they sold it a few years back. UPS should do something about this franchise.
• JP

  Jenna Petro

  Apr 17, 2026
  5.0
  This location has wonderful customer service; the representatives are patient, friendly and very helpful.
• MV

  Mayara Valadares

  Apr 13, 2026
  2.0
  The red head seems to be too stressed out to be working there she is so incredibly rude makes you not want to come in and give your order
• HH

  HULK

  Mar 12, 2026
  1.0
  The worst delivery company ! Never deliver packages!4 time

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