United States Postal Service

2.4
19 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 18 Huron Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
18 Huron Dr, Natick, MA
01760, United States

Hours

Reviews

2.4
19 reviews
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12
  • SC
    Shiyu Chen
    5 days ago
    1.0
    Awful experience again and again. One of the staff here is consistently rude and impatient, acting as if customers owed him 100 million dollars or if he simply dislikes his job. I’ve been to this location many times because I work nearby, and every time he’s in a bad mood. Once he refused to scan my prepaid label with an estimated delivery time of 3–4 days. The package ultimately arrived nearly a month later. For two weeks after I dropped it off, the tracking only showed “label created.” When I returned to ask if there was any way to check on it, the same staff member, again with the same rude attitude, told me they take no responsibility for prepaid labels. A few days later, the first tracking update showed the package in a city completely opposite of the intended destination. I will never return to this USPS site, even though it’s close to me.
  • SK
    Steve Kelly
    Sep 26, 2025
    1.0
    Very rude service from the man others have mentioned.
  • EM
    Emily Mason-Osann
    Mar 6, 2024
    1.0
    Coming to this post office is always a frustrating and horrible experience. They close from 2-3 pm, despite hours being posted as 9-5. Very unwilling to help out or have any flexibility. I brought in a package in a reused box with a crossed out label, he refused it, wouldn't tape the new label over the old one, or give me a piece of scrap paper to cover it, and tried to sell me a new box for it. USPS policy clearly says old labels can be blacked out or covered, they don't need to be removed.
  • YZ
    Yankai Zhang
    Dec 2, 2019
    1.0
    Cold faced staff, only interested in his cellphone.
  • CZ
    Carina Zhang
    Mar 7, 2017
    1.0
    Very awful experience! Super bad customer service. I just need to tape my box. The lady ask me to buy a new tape. I said I have never heard about this. She said you can go to another post office. Even she didn't help me tape my box and label . What a "great place " :(

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.