The UPS Store

2.6
109 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #3666 in Natick offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - In The 9/27 Shopping Center Between Stop & Shop And Panera Bread.

Details

  • DeliveryNot available

Location

The UPS Store
841 Worcester Street, Natick, MA
01760, United States

Hours

Reviews

2.6
109 reviews
5 stars
38
4 stars
2
3 stars
3
2 stars
8
1 star
58

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor service, with instances of rudeness and unhelpfulness from staff, particularly the manager.

Store Organization

The store is frequently described as disorganized and messy, leading to a chaotic experience for customers.

Notary Services

Numerous complaints were made regarding the notary services, including incompetence and poor scheduling.

Operational Hours

Customers expressed frustration over inconsistent opening hours and staff availability, often finding the store closed during posted hours.

Mixed Experiences

While some customers praised individual employees for their helpfulness, the overall sentiment leaned towards dissatisfaction with management and service quality.
  • KS
    Kenneth Skertchly
    Oct 6, 2025
    2.0
    I stopped by just to drop off an Amazon return. This was early in the morning, but the store was already mess, packages all over the floor. I tried to do the self scan return, but the machine said I had to get assisance from an employee. The only employee in the store, which I think was the manager, was on a very loud three way call on his phone loudspeaker. He didn't bother to pause the call, he just put his phone on the counter and continued to talk to me and the phone at the same time. It was hard to tell if he was talking to me or the phone. I'm avoiding this location in the future.
  • JH
    Justin Hardy
    Sep 18, 2025
    1.0
    Would give it zero stars if I could, went to have document notarized, notary was incompetent, didnt get it stamped, then left for an hour break. Do not waste your time.
  • SM
    Sean McWilliams
    Sep 6, 2025
    1.0
    Most services are not available as the manager doesn't have the decency to show up like the rest of the staff. Avoid the location, they likely can't help you
  • JM
    Jake Mycofsky
    Jun 17, 2025
    1.0
    I went in to get a document notarized and had to agree to a lengthy document agreement about arbitration. Only after doing that did I get to see the $50 charge!! I would NEVER return to this business again.
  • AD
    Alexander DeGroot
    Jun 3, 2025
    1.0
    Disorganized and very poorly run. The store is always a complete mess and the manager/owner is a inhumane and terrible manager. Go someplace else, fast.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Natick offer?

The UPS Store #3666 offers expert packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, faxing, passport/photo ID services, and small business services.