The UPS Store

3.7
242 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #6264 in Milford offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - @ Querry Square Plaza.

Details

  • DeliveryAvailable
  • Curbside pickupAvailable
  • [Free/Paid] wi-fiNot available
  • Onsite servicesAvailable

Location

The UPS Store
196 E Main St, Milford, MA
01757, United States

Hours

Reviews

3.7
242 reviews
5 stars
148
4 stars
10
3 stars
8
2 stars
7
1 star
69

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed, with many praising friendly and helpful staff, while others report rude and unprofessional behavior from certain employees.

Efficiency

Several customers noted quick and efficient service, but some experienced long wait times and issues with service availability.

Cleanliness and Organization

The store is generally described as clean and organized, contributing positively to the customer experience.

Pricing Concerns

Multiple reviews mention high prices for services and materials, leading to dissatisfaction among customers.

Staff Knowledge

While many staff members are praised for their knowledge and helpfulness, there are reports of employees lacking the necessary skills to assist customers effectively.
  • RG
    Reverend Robert Gill
    1 day ago
    5.0
    My wife and I had to return three packages to Amazon through this UPS store as a drop off point for all the returns. I must admit after reading the first review I was very hesitant because of the prom that they individual had with their two iPhones so I was determined to get a receipt from them. My wife and I went in on the Sunday morning, November 23rd and the young lady that took our returns was so kind and respectful to us. We were having trouble through the email to bring up the QR scan so she said use the Amazon app it’s a lot easier. She scanned all three items in and she says to us I’m going to give you a receipt for each one and I will stay on together so you don’t get misplaced and you will know that you wasn’t got them returned if any questions come up for me, Amazon. This young lady was very, very kind. She went above and beyond. She also was a person you could see who liked to smile. She also cared about what she was doing, and you could see that in her. The two of us were very impressed with her because she was so helpful. She went above and beyond as far as we are concerned, we would recommend this store with no issues, especially if it’s her again she’s a real nice kid.
  • KZ
    Krystyna Zaluski
    Nov 11, 2025
    5.0
    Jim’s service was friendly and efficient. One of the best experiences I’ve had with my Amazon returns!
  • KO
    Karin O'Brien
    Nov 10, 2025
    5.0
    This UPS store is so fast and user-friendly. Thank you so much!!
  • AT
    Arts Towing
    Nov 10, 2025
    5.0
    Chris is excellent …very friendly always accommodating, I love the UPS store in Milford MA!!
  • TM
    Tara McDonnell
    Oct 31, 2025
    5.0
    Amazing for Amazon returns. Also, super helpful, thoughtful, knowledgeable person (Amanda) gave me great advice on best way to manage returns to ensure proper refund, even if it actually took her more time to process them, and her patience and kindness made my day, and she even set my sunglasses aside when I left them at the store, and held them up for me as I walked back in so I could grab them and get right back to my busy day! What a breath of fresh air!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 9:00 AM - 5:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Milford provide?

The UPS Store in Milford offers expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.