United States Postal Service

2.5
56 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 23 Essex St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
23 Essex St, Melrose, MA
02176, United States

Hours

Reviews

2.5
56 reviews
5 stars
16
4 stars
5
3 stars
2
2 stars
2
1 star
31
  • GF
    Grace Fu
    Dec 11, 2025
    5.0
    Very friendly staff
  • LL
    Logan
    Jul 31, 2024
    5.0
    ⭐️⭐️⭐️⭐️⭐️ TLDR: be nice to USPS employees and they’ll always be nice to you. Be patient and treat people with respect and you’ll never encounter an attitude from the staff. Living in Melrose, this is the post office I most frequent and have never had an issue with any staff or packages I’ve shipped from this Post Office. While people complain of the long lines you may experience if you stop in midday, this is typical of all post offices.
  • GS
    Gurjit Singh
    Jun 25, 2024
    1.0
    Horrendous service from this guy named Rob. My wife went to ship a package along with my 2 year old. The package needed some tape to be put around. Rob asked my wife to go out of the line and buy $4 tape just needed to close the package. On a different day, this time my wife again went to drop a package and was in the line Rob was serving, as soon as my wife reaches to the front of line he closed the counter and asked her to move to next counter. My wife felt his behavior to be targeted towards her due her color and sex and don't want to visit this location again.
  • IM
    Ian Martin
    May 25, 2017
    4.0
    Lines can be a little long, but service is friendly.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.