Brand Certified
United States Postal Service
2.2(141 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
20 Forest St, Medford, MA
02155, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 20 Forest St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
2.2
141 reviews
5 stars
29
4 stars
8
3 stars
7
2 stars
15
1 star
82
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlight consistently rude and unhelpful staff, leading to a negative customer experience.
Efficiency
Customers frequently report long wait times and slow service, often with only one clerk available despite high demand.
Lost Items
Several customers experienced issues with lost packages and important documents, indicating a lack of care in handling sensitive materials.
Staffing Issues
Many reviews mention inadequate staffing levels, contributing to delays and poor service.
- JAJonathan AndrewsFeb 6, 20261.0This post office has the worst customer service ever. If I could give the review zero stars I would. The people that work behind the counter are slower than molasses. There is only one person that works behind the counter when there is a line of 5-6 people at a time.
- EREthan RamseyJan 19, 20261.0Rude, and slow service. A trip to the post office shouldn’t be the world’s greatest adventure but it definitely shouldn’t be dreadful either. Felt like I’ve never had a satisfying trip to this one in Medford.
- JGJulia GJan 13, 20261.0Staff member was really rude and pushed me into a panic attack. Asked if I could have the label printed out and she acted like I was being a ridiculous child and said there was no way to print it but I've been able to have labels emailed and printed before at the USPS store. Service was also incredibly slow as there was only one person working at the front but I could hear other people in the back.
- TLThomas LedouxDec 29, 20251.0Useless place of business it makes me want to vote republican. They really don’t like it when you fight their rudeness with rudeness either. The worst part is when I asked to speak to a supervisor because the employee was not helping they did not get one. They just continued to lecture me on what I did that was wrong. Complete lack of empathy from their employees. No desire to help others
- AFAllison FuDec 18, 20251.0As others mentioned, this USPS location is extremely slow and rude. The only plus side is that they open for 30 minutes longer when others close at 5 p.m. This angry woman Martine that always works at the desk is the worst! She will tell you to wait when she wants to take time to look on her phone while working (is that even allowed?), she obviously hates her job but can't get a better one. I never see her smiled at anyone, always had this attitude face. When it's 5 minutes away from closing, she creams " the door!" to her coworker like if they don't close it, zombies will come in and eat her. I try to avoid going into this post office if I can make to any other ones before they close at 5 p.m. Nobody wants to see an angry sloth working at the desk.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service at 20 Forest St?
You can send mail and ship packages, get money orders, rent Post Office boxes, apply for passports, purchase gift cards, and more at this location.
Can I apply for a passport at this USPS location?
Yes, this Post Office accepts first-time passport applications for the U.S. Department of State and can also take passport photos by appointment.
Do I need an appointment for passport services at this USPS?
Most passport services require an appointment made through the online scheduler, though limited walk-in hours are available at select locations.
What are the operating hours for this USPS location?
The post office is open Monday to Friday from 7:30 AM to 5:30 PM, and on Saturday from 7:30 AM to 3:00 PM. It is closed on Sundays.
How can I reserve a PO Box at this Post Office?
You can search and reserve PO Boxes online securely at https://www.usps.com/manage/po-boxes.htm and complete the setup in person at the Post Office.
Is there 24/7 access to PO Boxes at 20 Forest St USPS?
Most USPS locations offer 24/7 lobby access to PO Boxes, but access hours may vary by location. Check with this Post Office for specific lobby hours.
What is a nearby store where I could shop for women's clothing before or after visiting the Post Office?
Stellina Apparel is a nearby women's clothing and fashion accessories store where you can shop conveniently before or after your USPS visit.
Are there any nearby food options near the USPS at 20 Forest St?
Yes, Tom Yum Koong Restaurant offers Thai cuisine, Modern Pastry Shop serves Italian pastries, and Dunkin Donuts provides coffee and breakfast nearby.
What recreational activities can I access near the United States Postal Service?
The Medford Recreation Center, located nearby, offers sports, gym facilities, and recreational activities to enjoy before or after your Post Office visit.
Brand Certified Facts from United States Postal Service
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Certified March 01, 2026Yext Knowledge Graph
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