Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 20 Forest St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.2
138 reviews
5 stars
29
4 stars
8
3 stars
7
2 stars
15
1 star
79
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlight a consistent pattern of rude and unhelpful staff, with many customers expressing frustration over the lack of empathy and professionalism.
Efficiency
Customers frequently report long wait times and slow service, often due to insufficient staffing at the windows, leading to dissatisfaction with the overall efficiency of the post office.
Lost Packages
Several customers have experienced issues with lost packages and misdelivered mail, contributing to a sense of unreliability regarding the handling of important documents.
Passport Services
The passport application process has been criticized for being poorly managed, with reports of long lines, unhelpful staff, and issues with appointment scheduling.
- TLThomas LedouxDec 29, 20251.0Useless place of business it makes me want to vote republican. They really don’t like it when you fight their rudeness with rudeness either. The worst part is when I asked to speak to a supervisor because the employee was not helping they did not get one. They just continued to lecture me on what I did that was wrong. Complete lack of empathy from their employees. No desire to help others
- AFAllison FuDec 18, 20251.0As others mentioned, this USPS location is extremely slow and rude. The only plus side is that they open for 30 minutes longer when others close at 5 p.m. This angry woman Martine that always works at the desk is the worst! She will tell you to wait when she wants to take time to look on her phone while working (is that even allowed?), she obviously hates her job but can't get a better one. I never see her smiled at anyone, always had this attitude face. When it's 5 minutes away from closing, she creams " the door!" to her coworker like if they don't close it, zombies will come in and eat her. I try to avoid going into this post office if I can make to any other ones before they close at 5 p.m. Nobody wants to see an angry sloth working at the desk.
- HHHFJDec 18, 20251.0Let’s be honest reviews don’t matter nobody cares and it’s government funded by our taxes so it’s never going anywhere or going to improve. Systems suck, staff sucks, lobby sucks basically the most useless place on planet earth next to the RMV. Just wish UPS and FedEx wasn’t so expensive or I would avoid them at all costs.
- BCBay State CitizenDec 8, 20251.0This is the WORST USPS location in a 15 mile radius. The customer service is horrible. Often times I hand them presented letters and will ask “will these go out today?” And in most cases I am completely ignored and sometimes zero eye contact. You may have to repeat yourself 2 or 3 times to get a response. Boldface blatant rudeness. They do the absolute bare minimum and enforce rules that are convenient for them but they don’t follow all the rules. Stay away!
- LCLuma CNov 18, 20251.0The drivers don't respect rotary and also get mad if you beep and stop the truck to complain. P.s: at the middle of the route. This happened 5:35ish on Tuesday
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service at 20 Forest St?
You can send mail and ship packages, get money orders, rent Post Office boxes, apply for passports, purchase gift cards, and more at this location.
Can I apply for a passport at this USPS location?
Yes, this Post Office accepts first-time passport applications for the U.S. Department of State and can also take passport photos by appointment.
Do I need an appointment for passport services at this USPS?
Most passport services require an appointment made through the online scheduler, though limited walk-in hours are available at select locations.
What are the operating hours for this USPS location?
The post office is open Monday to Friday from 7:30 AM to 5:30 PM, and on Saturday from 7:30 AM to 3:00 PM. It is closed on Sundays.
How can I reserve a PO Box at this Post Office?
You can search and reserve PO Boxes online securely at https://www.usps.com/manage/po-boxes.htm and complete the setup in person at the Post Office.
Is there 24/7 access to PO Boxes at 20 Forest St USPS?
Most USPS locations offer 24/7 lobby access to PO Boxes, but access hours may vary by location. Check with this Post Office for specific lobby hours.
What is a nearby store where I could shop for women's clothing before or after visiting the Post Office?
Stellina Apparel is a nearby women's clothing and fashion accessories store where you can shop conveniently before or after your USPS visit.
Are there any nearby food options near the USPS at 20 Forest St?
Yes, Tom Yum Koong Restaurant offers Thai cuisine, Modern Pastry Shop serves Italian pastries, and Dunkin Donuts provides coffee and breakfast nearby.
What recreational activities can I access near the United States Postal Service?
The Medford Recreation Center, located nearby, offers sports, gym facilities, and recreational activities to enjoy before or after your Post Office visit.