Roche Bros. is a family owned business, employing more than 4,800 associates in its 21 Roche Bros., Sudbury Farms and Brothers Marketplace grocery stores. Headquartered in Mansfield, MA, Roche Bros. offers the highest quality meat, seafood and produce, full-service catering, home delivery, and more. Second generation owners Rick and Ed Roche carry on the family tradition of operating Roche Bros. with a passion for great food and great customer service.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.