United States Postal Service

2.9
129 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 155 Father Morissette Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
155 Father Morissette Blvd, Lowell, MA
01854, United States

Hours

Reviews

2.9
129 reviews
5 stars
49
4 stars
13
3 stars
5
2 stars
4
1 star
58

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff is mixed; while some customers praise the politeness and helpfulness of certain employees, others report rudeness and unprofessional behavior from specific staff members.

Efficiency

Many customers noted long wait times and understaffing, particularly during busy periods, leading to frustration.

Service Quality

While some reviews highlight excellent service experiences, others report issues with package handling and delivery, including lost or misdelivered items.

Facility Conditions

The post office is described as busy and sometimes dirty, with complaints about supplies being out of stock.

Accessibility

The 24-hour self-service kiosk is appreciated, allowing customers to handle transactions outside of regular hours.
  • FF
    Frank Forbes
    Nov 27, 2025
    5.0
    Great
  • JF
    Juliano Foletto
    Nov 6, 2025
    5.0
    They are all very polite and helpful....100% recommend.
  • AP
    Amanda P
    Oct 4, 2025
    5.0
    It was the usual very busy Saturday afternoon at the post office and I was dreading the wait after seeing the long line. But the woman at the front kept the line moving, even while some customers can be difficult or came very unprepared, she still did it all with a smile. Also super thankful for Ryan being able to retrieve forever stamps that I was hoping to have for wedding invitations. I was worried theyd be sold out of the ones I was looking for, but he made sure to check in the back for us. I didn’t want to bother since it was a busy Saturday, but he was so quick, and we were all in and out in a timely manner! Kudos to them for handling the madness with grace.
  • FR
    Francisco Conrado Jaime de la Rosa
    Oct 3, 2025
    1.0
    El peor de los correos en el mundo, altamente ineficiente
  • NK
    Nasuh Esat Kacmaz
    Sep 30, 2025
    5.0
    The ladies at the desk are always extremely kind and friendly, you can disregard the negative reviews, people that have bad experiences tend to write comments more than others

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.