United States Postal Service

2.9
127 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 155 Father Morissette Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
155 Father Morissette Blvd, Lowell, MA
01854, United States

Hours

Reviews

2.9
127 reviews
5 stars
47
4 stars
13
3 stars
5
2 stars
4
1 star
58

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff interactions is mixed; while some employees are praised for their friendliness and helpfulness, others are reported as rude and dismissive.

Efficiency

Customers frequently mention long wait times and understaffing, particularly during busy periods, leading to frustration.

Positive Experiences

Several reviews highlight positive experiences with specific staff members who provided excellent service, indicating that there are capable employees despite overall issues.

Facility Conditions

The post office is noted for being busy and sometimes unclean, with reports of supplies being out of stock.

Package Handling

There are multiple complaints about lost or mishandled packages, contributing to customer dissatisfaction.
  • JF
    Juliano Foletto
    Nov 6, 2025
    5.0
    They are all very polite and helpful....100% recommend.
  • AP
    Amanda P
    Oct 4, 2025
    5.0
    It was the usual very busy Saturday afternoon at the post office and I was dreading the wait after seeing the long line. But the woman at the front kept the line moving, even while some customers can be difficult or came very unprepared, she still did it all with a smile. Also super thankful for Ryan being able to retrieve forever stamps that I was hoping to have for wedding invitations. I was worried theyd be sold out of the ones I was looking for, but he made sure to check in the back for us. I didn’t want to bother since it was a busy Saturday, but he was so quick, and we were all in and out in a timely manner! Kudos to them for handling the madness with grace.
  • FR
    Francisco Conrado Jaime de la Rosa
    Oct 3, 2025
    1.0
    El peor de los correos en el mundo, altamente ineficiente
  • NK
    Nasuh Esat Kacmaz
    Sep 30, 2025
    5.0
    The ladies at the desk are always extremely kind and friendly, you can disregard the negative reviews, people that have bad experiences tend to write comments more than others
  • JB
    Julia Bueno
    Jul 12, 2025
    5.0
    Excellent service, went for passport renewal and the help and guidance was genuine. The respect towards the people, the manners and friendly was impressive. Thank you,

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.