United States Postal Service

2.9
15 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 145 Lincoln Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
145 Lincoln Rd, Lincoln, MA
01773, United States

Hours

Reviews

2.9
15 reviews
5 stars
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4 stars
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1 star
7
  • BB
    Becca
    Nov 13, 2025
    1.0
    Woman with the short hair is abusive and nasty. Her coworkers reported her poor behavior and she has been downright rude and insulting to me. Today she expressed irritation that I (and everyone else) don’t pay attention to who delivers our packages when we receive them. She clearly has a mental illness but this behavior needs to be addressed or she needs to be placed in a non customer facing role. She also refused to touch my package until I moved it to her side of the desk and she was nowhere to be found for several minutes after I rang the service bell. She needs to be addressed by corporate.
  • DE
    Diego Espinal
    May 28, 2024
    1.0
    Why am i even giving one star? the lady named Liz she shouldnt be working there poor customer service skills i bough and item from ebay that came in a bag 2 separated boxes one small and one medium and have to return lady says i have to tape them myself and if i didnt have one that i should buy one cause they are not allowed to tape them says her "boss" yet she didnt even ask to buy a box or bag that fit in.
  • JJ
    jetlorider
    Oct 2, 2022
    1.0
    Unprofessional and ignorant employees even the Post Master, Andrew. Barking orders to the public saying you need permission to record someone in public? really? Memo needs to go out to all their employees letting them know that public filming and photographic is perfectly legal. Poster 7, your own policy, says filming and photographic is allow in public accessible areas and your own employees don't even know it. Public workers with attitudes. Giver up your rights so they will serve you.
  • EB
    Elizabeth Bates
    Sep 10, 2019
    1.0
    Terrible customer service.
  • LD
    Laura Driver
    May 11, 2017
    3.0
    Completely hit or miss depending on staff. I went in Tuesday and had helpful, friendly service, went in Thursday of the same week and had incredibly unhelpful, incompetent service. I could physically see the envelope I needed and the representative said they didn't have any.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.