United States Postal Service

2.8
51 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 1661 Massachusetts Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1661 Massachusetts Ave, Lexington, MA
02420, United States

Hours

Reviews

2.8
51 reviews
5 stars
20
4 stars
2
3 stars
2
2 stars
2
1 star
25
  • FD
    Fei Deng
    Sep 29, 2025
    1.0
    The worst and not just one of the worst.
  • MM
    Matcha Mombie
    Jul 8, 2025
    3.0
    Didn’t expect much from a post office…it’s the usual no smile, stone face, don’t really care attitude here. The Asian man whole deals with passports is nice and helpful. But most of the time, you just get what needs to be done and that’s it. No friendly faces. Sometimes, you can be waiting for a long time while you hear a bunch of people chatting in the back (it wasn’t lunch hours).
  • AC
    Amanda C
    Jan 4, 2025
    5.0
    Helped me package & mail important documents properly (not their job). Super “Murica” to dump on USPS workers (just looking at a LOT of USPS reviews) - if you don’t like the climate in general as a customer then not much will please you…they’re federal workers, these are the conditions our tax dollars provide for most government employees - we just happen to see USPS workers most, typically. Mistakes happen but it’s stunning that we rail on normal people for doing their jobs, and let politicians rob us blind while putting these employees with limited resources in our warpath when an envelope rips in transit. They’re not your doorman or concierge or sommelier, they’re mail processors who take a lot of garbage from literally everyone. It is a great place for some folk to go practice kindness 😬
  • JE
    Jesse Elliott
    Aug 3, 2018
    3.0
    Be prepared: there are some helpful people here, but also potential rudeness, but my review is about a couple important things to know before you go. First if sending regular first class packages, tape them up in advance as they will ask you to buy tape unless sending priority. This is absurd if you ask me, as almost all post offices in the world help tape up packages, since there are often lingering questions, but c'est la vie. Also, if you are getting passport services there are different hours, and those end at 3pm, although they might be somewhat flexible as the office of open later.
  • GE
    George Eisenberg
    Mar 27, 2017
    5.0
    Fantastic customer service and wonderful people

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.