United States Postal Service

2.8
51 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1661 Massachusetts Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1661 Massachusetts Ave, Lexington, MA
02420, United States

Hours

Reviews

2.8
51 reviews
5 stars
20
4 stars
2
3 stars
2
2 stars
2
1 star
25
  • FD
    Fei Deng
    Sep 29, 2025
    1.0
    The worst and not just one of the worst.
  • WS
    Water Spell
    Mar 24, 2025
    1.0
    I went in to send two priority mail. The chinese asiatic manager was the worst customer service I have ever dealt with. She was Rude , obnouxious, without me saying anything she sends clients away. She treats everyone! clients and her colegues Terribly! They really need to get rid of her she has no profile to be working in customer service let alone being manager! USPS needs a clean up. On the other hand there was a very nice lady from Nepal that should be the Manager instead.
  • AS
    Abhishek Soni
    Apr 30, 2022
    5.0
    Friendly staff and excellent service in spite of being very busy. Also gave us a wonderful coloring book to keep the kids entertained!
  • BS
    Barbara Schwenk
    Apr 3, 2020
    5.0
    The Lexington, MA Post Office is the BEST! I wan to thank Jimmy for helping track down a package that accidentally had the wrong house number. He found it and got it to the correct destination!!
  • BJ
    Byung Jhun
    Aug 9, 2019
    1.0
    Very terrible service in Lexington branch. I lost my express mail. The staffs said that is not their responsibility. I will not use USPS express mail anymore.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.