Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 431 Common St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.4
148 reviews
5 stars
37
4 stars
13
3 stars
5
2 stars
9
1 star
84
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unhelpful staff, with several specific complaints about individual employees.
Delivery Issues
Frequent complaints about lost packages, misdelivered mail, and delays in delivery were noted, leading to significant customer frustration.
Long Wait Times
Customers consistently mentioned long lines and wait times, often exacerbated by understaffing.
Mixed Experiences
While some customers praised specific employees for their helpfulness, overall sentiment leaned towards dissatisfaction with service quality.
Facility Conditions
Issues with cleanliness and organization were mentioned, along with complaints about parking availability.
- JRjaime luis rivasNov 13, 20251.0A mi edad, creo que nunca había asistido a una institución de servicios con un trato tan pésimo a los clientes. Fui atendido por una joven que de seguro nunca ha tomado entrenamiento sobre atención al público y las buenas normas. Si le sirve este consejo señora, los problemas se dejan en casa.
- AAArce ArceOct 21, 20251.0Necesito saber cómo reportar a los carteros que entregan las cartas en otras casas ya que tengo video y todo de las veces que lo hacen
- CCChase ChaseOct 9, 20251.0Hoy jueves 9 del 2025 2:pm fui a solicitar la Renovación de mi pasaporte 2:pm y la la mujer que me atendió fue muy grosera y mal educada por favor díganle a los empleados que si no quieren trabajar que se queden en su casa número de Recibo 5960 2:21 pm /oct /09/. 25
- BDBenjamin DayOct 7, 20253.0You can hear the love from the postman. Don't worry we will clean that up my good man.
- RSrafael santanaAug 22, 20255.0James at the front was very helpful to me.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services are available at the United States Postal Service located at 431 Common St, Lawrence, MA?
You can send mail and packages, purchase money orders, rent Post Office boxes, apply for passports, and buy gift cards among other postal services.
Can I apply for a passport at this USPS location?
Yes, this Post Office accepts first-time passport applications and can take passport photos by appointment.
Do I need an appointment to get passport services at 431 Common St?
Most passport services require an appointment through the USPS online scheduler, though limited walk-in hours are available at some locations.
What are the operating hours of this USPS branch?
Monday through Friday, 8:00 AM to 5:30 PM; Saturday 8:00 AM to 1:00 PM; closed on Sundays.
How can I reserve a PO Box at this location?
You can search for availability and reserve a PO Box online at the USPS website, then complete setup in person.
Is there 24/7 access to PO Boxes at this Post Office?
Most USPS locations offer 24/7 lobby access to PO Boxes, but hours may vary, so check with this location.
What are some nearby dining options around 431 Common St USPS?
Nearby restaurants include Fine Spice and El Encanto Restaurant, great spots to enjoy a meal before or after visiting the Post Office.
Are there nearby transportation services to help get to the United States Postal Service at 431 Common St?
Yes, New England Transportation offers airport shuttles and other transport services close to the Post Office.
What local business services are nearby that customers might find useful?
Career services are available at the MassHire Merrimack Valley Career Center, located close to the Post Office.
Where can I find more information or can I schedule services for this USPS location online?
Visit the USPS location details page or use the online reservation link for appointments available at https://tools.usps.com/rcas.htm.