United States Postal Service

2.3
137 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 655 Centre St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
655 Centre St, Jamaica Plain, MA
02130, United States

Hours

Reviews

2.3
137 reviews
5 stars
35
4 stars
9
3 stars
2
2 stars
4
1 star
87

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of helpful and rude staff, with some employees praised for their professionalism while others are criticized for being unhelpful and disrespectful.

Long Wait Times

Many customers reported excessively long wait times, often with only one or two staff members available to assist a large number of patrons.

Package Handling Issues

Numerous complaints about lost or misdelivered packages, with customers expressing frustration over the handling of their mail.

Staffing Problems

Consistent mentions of understaffing leading to poor service and long lines, with calls for more employees to be hired.
  • KK
    Kate
    Dec 6, 2025
    5.0
    Mr. Bobby was incredibly professional and helpful when I went in to set up a po box recently. Very grateful to have his help.
  • MG
    Meilin Garfinkel
    Oct 25, 2025
    5.0
    Came in on a Saturday morning to ship a package internationally. There were many people in the post office waiting to do passport applications, and there was a long line of people since this resulted in some short staffing. Keith was very professional and positive, showing no signs of frustration and had a great attitude. He was extremely efficient when helping me, showing me what forms to fill out and still helping the customer behind me and keeping the line moving. I had a great experience and a great start to my day! Thank you Keith.
  • CC
    chrisnoonan93
    Oct 11, 2025
    5.0
    Very friendly and helpful.
  • HH
    H
    Aug 18, 2025
    1.0
    Sent a postcard and they charged $1.70 for a stamp. it should’ve been like 70 cents. The employees are mind numbingly slow and there is always a wait and a long line
  • AB
    Alexander Bennett
    Aug 17, 2025
    1.0
    Janice is insufferable, rude, and unprofessional. She's bad at her job and treats people like trash when they ask for help.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.