The UPS Store

3.2
110 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #4498 in Hyannis offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - In The Festival Plaza Next To Shaw's Market, Rte 132.

Details

  • DeliveryNot available

Location

The UPS Store
1070 Iyannough Rd, Hyannis, MA
02601, United States

Hours

Reviews

3.2
110 reviews
5 stars
59
4 stars
2
3 stars
0
2 stars
5
1 star
44

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed feedback on customer service; some employees received praise for their helpfulness, while others were criticized for rudeness and poor communication.

Pricing Issues

Customers expressed frustration over unexpected charges for services such as tape and printing, leading to perceptions of overpriced services.

Operational Efficiency

Several reviews highlighted issues with long wait times and understaffing, particularly during busy hours, affecting overall customer experience.

Positive Experiences

Despite negative feedback, many customers reported positive experiences with specific staff members who provided exceptional service and support.

Management Changes

Recent changes in ownership have led to improvements in service for some customers, while others noted a decline in service quality.
  • AB
    Al Brown
    Nov 9, 2025
    1.0
    I had been using this place for 20 years and even welcomed the new owners. I think it was their son I dealt with yesterday though, total jerk. He broke out a ruler and scolded me for being off by an inch. I just got an upcharge from UPS for it. Listen buddy, I ship thousands of packs per year domestic and Int'l. You just lost a solid customer. Regular UPS would never do this. I'll be letting all business owners at Rotary, the Chamber and BNI about this cheapskate move, and to go elsewhere. Best of luck to your parents but you can beat it.
  • MB
    Morgan Bog
    Oct 29, 2025
    1.0
    I knew that everything in UPS costs about a kidney, but this is s cherry on a cake! $2 for non- transparent bag! 🤦🏼‍♀️🤦🏼‍♀️🤦🏼‍♀️
  • LR
    Laura RC
    Sep 14, 2025
    5.0
    I had such trouble finding a notary anywhere near Hyannis and was so pleased to find that the UPS Store offers a notary service and they were willing to meet me at another location to notice a document from a doctor. They were very efficient and prompt with communication, and reliable . Thank you !!!
  • EB
    Emily Brown
    Sep 2, 2025
    5.0
    Very efficient and friendly staff working at this location. They were able to assist more than one person at a time to make the wait not as long as it could’ve been.
  • TL
    Toni-Ann Lynch
    Aug 22, 2025
    5.0
    Great customer service. Very efficient process with competent workers. This service is well needed and it helps a lot. I appreciate the workers' services.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #4498 in Hyannis offer?

The UPS Store #4498 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, passport/photo ID services, and more.