The UPS Store

Reviews

• GC

  George Chyoghly

  Mar 31, 2025
  5.0
  Great for Fax service and Amazon returns
• TD

  Tony Domineck

  Mar 17, 2025
  1.0
  A few weeks ago I shipped a pair of sunglasses for repair. They’ve been lost for weeks. I’ve driven to this store 3 times. First trip they gave me the tracking number which was not enough info to file a claim so I had to go back the next day. 2nd trip the guy working said he would file a claim for me and call me…2 days later no call. Had to drive back again that day they told me manager would be there next day and would call…still no call. He did file a claim under his own account so I can’t see it or get any info on it. I use this store a lot and works fine for Amazon returns but I would never ship anything else here. Update: 1 month in and after following the directions in the UPS Support reply to this review I received a $114 check for $320 sunglasses. No one has replied to the ticket I opened. Tried calling the UPS 877 number today and he’ll for 40 minutes then got a ringing line that was never answered. I have honestly never experienced customer service this bad in my life.
• LC

  Lorraine Cochran

  Mar 30, 2024
  5.0
  Being elderly I was unable to bring box from my car in. The guy said no worries. It was so heavy I thought he could get a hernia. After all was done he told me never worry about if you can not bring a package in. We are here to help! I was so relieved. Thank you ups in Holden, mass
• JE

  Jeffrey Bastress (Realtor Extraordinaire)

  Oct 25, 2023
  1.0
  Says open to 6:30pm. I got there at 6:05 and told they are open to 6:30, but can't ship boxes out after 6pm. Really?? Why be open then?? Not happy.
• MP

  Michael Pellegrini

  Mar 17, 2017
  5.0
  Nice to have one in town.

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