Brand Certified
The UPS Store
3.5(314 reviews)
Certified by The UPS Store • Feb 22, 2026
Business Details
430 Franklin Village Dr, Franklin, MA
02038, United States
Certified by The UPS Store • Feb 22, 2026
(508) 520-3766
Certified by The UPS Store • Feb 22, 2026
https://locations.theupsstore.com/ma/franklin/430-franklin-village-dr
Certified by The UPS Store • Feb 22, 2026
About
Certified by The UPS Store • Feb 22, 2026
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #0738 in Franklin offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Exit #17 Rt 495 On Rt 140.
Details
- DeliveryNot available
Location
Certified by The UPS Store • Feb 22, 2026
Hours
Certified by The UPS Store • Feb 22, 2026
Reviews
3.5
314 reviews
5 stars
179
4 stars
11
3 stars
7
2 stars
9
1 star
108
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and professional, particularly highlighting employees like Kate and Tamara.
Service Efficiency
Customers appreciated the quick and efficient service, often noting that they were able to complete their transactions in a timely manner.
Mixed Experiences
While many reviews were positive, there were notable complaints about rude behavior from some staff and issues with service reliability.
Ownership Changes
The new ownership has been positively received, with customers noting improvements in service and staff morale.
- ABAniela Burke1 day ago5.0Tony was great! Helped me out with a return and was wonderful. Thank you! Great customer service!
- MPMatthew PappFeb 18, 20261.0Everyone at this is incredibly rude, their customer service is lacking. They barely even greet you. They all have a chip on their shoulder and it’s almost as if they speak to you like you’re stupid. Even the way they speak to one another., the dynamic is just weird in this location.
- ACAbigail CentrellaFeb 14, 20265.0My sister and I came here to get some paperwork notarized. We did make an appointment, and I’m glad we did because it got very busy while we were there. Colin got everything notarized for us quickly and professionally. We didn’t have to wait and everything was quickly taken care of.
- FJFrank JonesFeb 2, 20261.0I have a package that is marked at this location, it was supposed to be delivered Saturday. Then they said it would be delivered Saturday night. Then it said it would be delivered this afternoon due to “a weather delay”. The UPS truck has already gone by so I’m assuming I’m not getting my package today either. The storm was a week ago…
- GSGordon SwansonJan 19, 20264.0New ownership has improved service although hours have been cut back. The self service scanner is a big plus if you have a label, especially when the place is jammed with customer doing Amazon returns.
Frequently Asked Questions About The UPS Store
Are you open on Sunday?
Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
What services does The UPS Store in Franklin offer?
The UPS Store in Franklin offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and more.
What are the opening hours of The UPS Store in Franklin?
The store is open Monday to Friday from 8:30 AM to 7:00 PM, Saturday from 9:00 AM to 4:00 PM, and Sunday from 10:00 AM to 3:00 PM.
Is The UPS Store in Franklin open on Sundays?
Yes, it is open on Sundays from 10:00 AM to 3:00 PM.
Are there any special holiday hours for The UPS Store in Franklin?
The store is closed on November 27, December 25, December 31, January 1, and January 19. It operates regular hours on some other holidays.
What payment options are accepted at The UPS Store in Franklin?
The store accepts American Express, Android Pay, Apple Pay, Cash, Check, Discover, MasterCard, Samsung Pay, and Visa.
Can customers use notary services at The UPS Store in Franklin?
Yes, notary services are available at this location.
Does The UPS Store in Franklin offer mailbox rentals?
Yes, mailbox rental and mailbox services are provided.
How can I contact The UPS Store in Franklin?
You can call them at +1 508-520-3766 or email store0738@theupsstore.com.
What nearby places can I visit around The UPS Store in Franklin?
Nearby places include Jenny Craig Weight Loss Center, Budget Truck Rental, Warhammer hobby shop, and Pepper Terrace Thai Cuisine restaurant among others.
How can nearby places like Budget Truck Rental be useful when visiting The UPS Store in Franklin?
If you are moving or shipping large items, Budget Truck Rental nearby can help you rent a truck for transportation alongside using The UPS Store's packing and shipping services.
Are there wellness or fitness centers near The UPS Store in Franklin?
Yes, Club Pilates and 9Round Fitness gyms, as well as Massage Envy spa, are located close by for wellness and fitness needs.
Brand Certified Facts from The UPS Store
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Certified February 22, 2026Yext Knowledge Graph
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