The UPS Store

3.5
311 reviews

Business Details

430 Franklin Village Dr, Franklin, MA
02038, United States
(508) 520-3766

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #0738 in Franklin offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Exit #17 Rt 495 On Rt 140.

Details

  • DeliveryNot available

Location

The UPS Store
430 Franklin Village Dr, Franklin, MA
02038, United States

Hours

Reviews

3.5
311 reviews
5 stars
177
4 stars
11
3 stars
7
2 stars
9
1 star
107

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and professional, particularly highlighting employees like Kate and Tamara.

Service Efficiency

Customers appreciated the quick and efficient service, often noting that they were able to complete their transactions in a timely manner.

Mixed Experiences

While many reviews were positive, there were notable complaints about rude behavior from some staff and issues with service reliability.

Ownership Changes

The new ownership has been positively received, with customers noting improvements in service and staff morale.
  • FJ
    Frank Jones
    Feb 2, 2026
    1.0
    I have a package that is marked at this location, it was supposed to be delivered Saturday. Then they said it would be delivered Saturday night. Then it said it would be delivered this afternoon due to “a weather delay”. The UPS truck has already gone by so I’m assuming I’m not getting my package today either. The storm was a week ago…
  • GS
    Gordon Swanson
    Jan 19, 2026
    4.0
    New ownership has improved service although hours have been cut back. The self service scanner is a big plus if you have a label, especially when the place is jammed with customer doing Amazon returns.
  • PS
    Paul Sullivan
    Jan 5, 2026
    1.0
    Do NOT use this location they do not offer all shipping rates and they try to scam you buy charging the highest rates possible. $18+ to ship a $8 package . Buy your labels online and bring to store . Such a shame and deceptive practices. Cashier made it clear we are not UPS we are a franchise.
  • CG
    Caren Goldberg
    Dec 30, 2025
    5.0
    Tamara and Kate are always really friendly and helpful even throughout the Christmas craziness.
  • LD
    Lindsay Dickerson
    Dec 17, 2025
    1.0
    This place is supposed to service Amazon returns but they are so unhelpful and try to charge you $2 for a label. The people that work there, including the manager ante completely useless, helpful and rude. In the future, I will go to staples and avoid this place at all costs.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Franklin offer?

The UPS Store in Franklin offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and more.

Brand Certified Facts from The UPS Store

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