Business Details
About
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #0738 in Franklin offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Exit #17 Rt 495 On Rt 140.
Details
- DeliveryNot available
Location
Hours
Reviews
3.4
303 reviews
5 stars
172
4 stars
10
3 stars
7
2 stars
9
1 star
105
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and professional, particularly highlighting employees like Kate and Tamara.
Mixed Experiences
While some customers had excellent experiences, others reported rude behavior and poor service, leading to significant dissatisfaction.
Efficiency
Several reviews noted the quick and efficient service provided, especially during busy times, making the shipping process easy.
Management Issues
There were complaints about management's handling of customer concerns, with some customers feeling their issues were not addressed appropriately.
Positive Changes
Recent ownership changes have led to improved customer experiences, with many customers expressing satisfaction with the new staff and service quality.
- TSThe Drummers' StudioNov 9, 20255.0Kate was very patient and she took the time to help me get all the details done in a fast and courteous manner. She’s super valuable and a breath of fresh air when it’s a little confusing trying to ship a large package. Thank you Kate for your patience and sense of humor
- NMNikki MurphyNov 1, 20255.0Very friendly customer service reps are always there. Everyone is always very helpful and nice.
- LDLuke DiezOct 11, 20255.0Kate helped me this morning with an Amazon drop off and she was extremely kind and helpful! Came in with my 5 year old and he left the store smiling!
- MAMichael AndersonOct 2, 20251.0This place is TERRIBLE. If it were possible, I would have rated this place a -5. They refused basic help, and WERE TOO BUSY PLAYING ON CELL PHONES, to do anything. I am sharing my concerns with town council, the BBB, IRS, and police for 'Deception by Fraud'.
- SVSteven VauxSep 20, 20255.0Colin was the best, extremely patient and quick, my wife and I were dealing with a SHEIN return and their customer service was useless but Colin helped us figure it out while he single-handedly dealt with about 17 other customers all at the same time. Points to him for sure! Thanks Colin!
Frequently Asked Questions About The UPS Store
Are you open on Sunday?
Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
What services does The UPS Store in Franklin offer?
The UPS Store in Franklin offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and more.
What are the opening hours of The UPS Store in Franklin?
The store is open Monday to Friday from 8:30 AM to 7:00 PM, Saturday from 9:00 AM to 4:00 PM, and Sunday from 10:00 AM to 3:00 PM.
Is The UPS Store in Franklin open on Sundays?
Yes, it is open on Sundays from 10:00 AM to 3:00 PM.
Are there any special holiday hours for The UPS Store in Franklin?
The store is closed on November 27, December 25, December 31, January 1, and January 19. It operates regular hours on some other holidays.
What payment options are accepted at The UPS Store in Franklin?
The store accepts American Express, Android Pay, Apple Pay, Cash, Check, Discover, MasterCard, Samsung Pay, and Visa.
Can customers use notary services at The UPS Store in Franklin?
Yes, notary services are available at this location.
Does The UPS Store in Franklin offer mailbox rentals?
Yes, mailbox rental and mailbox services are provided.
How can I contact The UPS Store in Franklin?
You can call them at +1 508-520-3766 or email store0738@theupsstore.com.
What nearby places can I visit around The UPS Store in Franklin?
Nearby places include Jenny Craig Weight Loss Center, Budget Truck Rental, Warhammer hobby shop, and Pepper Terrace Thai Cuisine restaurant among others.
How can nearby places like Budget Truck Rental be useful when visiting The UPS Store in Franklin?
If you are moving or shipping large items, Budget Truck Rental nearby can help you rent a truck for transportation alongside using The UPS Store's packing and shipping services.
Are there wellness or fitness centers near The UPS Store in Franklin?
Yes, Club Pilates and 9Round Fitness gyms, as well as Massage Envy spa, are located close by for wellness and fitness needs.