The UPS Store

3.4
303 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #0738 in Franklin offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Exit #17 Rt 495 On Rt 140.

Details

  • DeliveryNot available

Location

The UPS Store
430 Franklin Village Dr, Franklin, MA
02038, United States

Hours

Reviews

3.4
303 reviews
5 stars
172
4 stars
10
3 stars
7
2 stars
9
1 star
105

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and professional, particularly highlighting employees like Kate and Tamara.

Mixed Experiences

While some customers had excellent experiences, others reported rude behavior and poor service, leading to significant dissatisfaction.

Efficiency

Several reviews noted the quick and efficient service provided, especially during busy times, making the shipping process easy.

Management Issues

There were complaints about management's handling of customer concerns, with some customers feeling their issues were not addressed appropriately.

Positive Changes

Recent ownership changes have led to improved customer experiences, with many customers expressing satisfaction with the new staff and service quality.
  • TS
    The Drummers' Studio
    Nov 9, 2025
    5.0
    Kate was very patient and she took the time to help me get all the details done in a fast and courteous manner. She’s super valuable and a breath of fresh air when it’s a little confusing trying to ship a large package. Thank you Kate for your patience and sense of humor
  • NM
    Nikki Murphy
    Nov 1, 2025
    5.0
    Very friendly customer service reps are always there. Everyone is always very helpful and nice.
  • LD
    Luke Diez
    Oct 11, 2025
    5.0
    Kate helped me this morning with an Amazon drop off and she was extremely kind and helpful! Came in with my 5 year old and he left the store smiling!
  • MA
    Michael Anderson
    Oct 2, 2025
    1.0
    This place is TERRIBLE. If it were possible, I would have rated this place a -5. They refused basic help, and WERE TOO BUSY PLAYING ON CELL PHONES, to do anything. I am sharing my concerns with town council, the BBB, IRS, and police for 'Deception by Fraud'.
  • SV
    Steven Vaux
    Sep 20, 2025
    5.0
    Colin was the best, extremely patient and quick, my wife and I were dealing with a SHEIN return and their customer service was useless but Colin helped us figure it out while he single-handedly dealt with about 17 other customers all at the same time. Points to him for sure! Thanks Colin!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Franklin offer?

The UPS Store in Franklin offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and more.