Brand Certified
United States Postal Service
2.4(135 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
11 Norwood St, Everett, MA
02149, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 11 Norwood St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
2.4
135 reviews
5 stars
38
4 stars
10
3 stars
3
2 stars
5
1 star
79
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unprofessional behavior from staff, particularly towards non-English speakers and during passport appointments.
Staffing Issues
Frequent complaints about long wait times due to understaffing and inefficient service, with calls for more employees to handle customer volume.
Mixed Experiences
While some staff members received praise for their helpfulness, overall experiences varied widely, with many customers expressing frustration.
Operational Hours
Customers noted issues with the post office closing before posted hours and canceling appointments without notice.
- MCMichael CostantiniJan 24, 20265.0Had to go get my passport renewed and had some complications, but the girls on the Saturday crew helped out “their cousin” with the whole process. I appreciate their efforts!! They were awesome!
- DSDanny SantosJan 12, 20265.0Clerk : 77 Excellent service. I didn’t get her name but she was outstanding down to earth. Just a great spirit. God bless her. - Danny santos
- SCsandro corretorNov 19, 20255.0Good
- EZEbrahim Ghazvini ZadehDec 9, 20245.0The team here is fantastic—friendly, professional, and always willing to help. They explain everything clearly, making the process simple and efficient. Service is quick, and the parking next door is super convenient and very affordable. Highly recommend this location!
- BCBrian CDec 9, 20191.0Worse customer service I’ve ever seen rude and unprofessional. It’s obvious they hate their job and could care less especially Maria . This people don’t deserve to work here if they don’t want to at the expense of federal tax dollars .
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service located at 11 Norwood St?
You can send mail and ship packages, buy money orders, rent PO Boxes, apply for passports, purchase gift cards, and more at this USPS location.
Can I apply for a U.S. passport at this Post Office?
Yes, this Post Office accepts first-time passport applications and many locations also provide passport photos. You should complete and print your passport application form before applying.
Do I need an appointment for passport services at this location?
Most passport services require an appointment scheduled online, although limited walk-in hours are available at select locations.
Does this USPS location offer passport photo services?
Yes, you can get passport photos here, but it is recommended to make an appointment using the online scheduler for first-time passport and photo services.
What are the operating hours of the United States Postal Service at 11 Norwood St?
Monday to Friday from 8:30 AM to 6:00 PM, and Saturday from 8:00 AM to 2:30 PM. The location is closed on Sundays.
How can I reserve a PO Box at this USPS location?
You can search for and reserve available PO Boxes quickly and securely online at https://www.usps.com/manage/po-boxes.htm, then complete the setup in person with proper ID.
Can I access my PO Box after regular lobby hours at this Post Office?
Most USPS locations offer 24/7 access to PO Boxes in the lobby but access hours may vary. Check with the local Post Office for specific lobby hours.
What nearby dining options are available after visiting the USPS at 11 Norwood St?
You can enjoy a meal at nearby restaurants such as Taco El Paso, 8 10 Bar & Grille, Kirby's Kitchen, La Hacienda Everett, or Bakes & Cakes Brazilian Bakery, all within walking distance.
Are there any nearby public transit or landmarks to help locate the USPS at 11 Norwood St?
The USPS is near other post offices like US Post Office and Post Office-Everett, as well as the public plaza Everett Square, which can serve as helpful landmarks when visiting.
What healthcare and professional services are located near this USPS branch?
Nearby services include MGH Everett Family Care and MGH Family Health Care for medical needs, and legal services such as John Mackey PC and Law Offices of Roland D. Hughes.
Brand Certified Facts from United States Postal Service
United States Postal Service partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website