Business Details
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Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 11 Norwood St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.4
134 reviews
5 stars
36
4 stars
10
3 stars
3
2 stars
5
1 star
80
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant divide in customer service quality, with some employees praised for their helpfulness while others are criticized for rudeness and unprofessional behavior.
Staffing Issues
Many reviews highlight chronic understaffing, leading to long wait times and frustration among customers.
Management Concerns
Customers express dissatisfaction with management's handling of staff training and operational efficiency, suggesting a need for better oversight.
Facility Conditions
Complaints about the physical conditions of the post office, including broken equipment and inadequate air conditioning, have been noted.
Appointment Management
Numerous reviews mention issues with appointment cancellations and poor communication regarding service availability.
- SCsandro corretor5 days ago5.0Good
- NNNicoleAug 16, 20255.0Fabiana was exceptional! I came to renew my passport and she made the process seamless! Very easy and efficient. I’ve been helped by her during tax season and for other mailing services and she’s always great! Never has an attitude and is always happy to help! If you’re ever at this USPS I recommend getting assisted by her because she knows what she is doing! Adding to this after a few months: I will literally go out of my way to come to this USPS and I’ll always ask for Fabiana. Super fast and efficient. She’s the best!
- YLYancy LopezAug 7, 20251.0The service is terrible and the manager's attitude is the worst in the world. She yells and speaks badly to people all the time.
- TDTabitha DorcasJun 17, 20255.0Nice representatives
- JLJessica LemusJun 3, 20251.0There is an employee with white hair who always wears a mask, who seriously needs to improve her customer service skills or reconsider her role in dealing directly with customers. Her behavior towards non-English-speaking customers was clearly disrespectful and unacceptable. On multiple occasions, she openly expressed frustration, loudly saying things like, "What's going on today?" and repeatedly stating, "This place is a mess today!" particularly after interactions with customers who didn't speak English fluently. I saw it today firsthand how she would dismiss customers abruptly, and before the customers had even turned around, she openly complained to her coworkers with remarks like, "Are you kidding me? If you don't speak English, how do you expect me to help you?" She even went on to say “Next time if you don’t bring an English speaker I am not helping you!” Such blatant behaviour should never be tolerated. This type of behavior is not only unprofessional but deeply disrespectful. During my visit, I initially intended only to assist my mother but ended up staying much longer to help other customers who were visibly distressed and confused due to the employee's behavior. Please note that everyone I helped were speaking languages I don’t speak! One mother became emotional while explaining that she was obtaining her 3-month-old son’s passport for the first time. The lack of compassion displayed toward her and others was alarming. I am sure serious employee training has been implemented to be empathetic and understanding with customers, especially those who do not speak English. Everett is a diverse community. Employees working in customer facing roles should and must demonstrate patience, compassion, and empathy. Customers will be much happier if they are treated with basic respect and kindness. It's disappointing and frankly embarrassing that such unprofessional conduct exists at a postal office located in a community as diverse as Everett. Please address this urgently, everyone deserves dignity and respect.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service located at 11 Norwood St?
You can send mail and ship packages, buy money orders, rent PO Boxes, apply for passports, purchase gift cards, and more at this USPS location.
Can I apply for a U.S. passport at this Post Office?
Yes, this Post Office accepts first-time passport applications and many locations also provide passport photos. You should complete and print your passport application form before applying.
Do I need an appointment for passport services at this location?
Most passport services require an appointment scheduled online, although limited walk-in hours are available at select locations.
Does this USPS location offer passport photo services?
Yes, you can get passport photos here, but it is recommended to make an appointment using the online scheduler for first-time passport and photo services.
What are the operating hours of the United States Postal Service at 11 Norwood St?
Monday to Friday from 8:30 AM to 6:00 PM, and Saturday from 8:00 AM to 2:30 PM. The location is closed on Sundays.
How can I reserve a PO Box at this USPS location?
You can search for and reserve available PO Boxes quickly and securely online at https://www.usps.com/manage/po-boxes.htm, then complete the setup in person with proper ID.
Can I access my PO Box after regular lobby hours at this Post Office?
Most USPS locations offer 24/7 access to PO Boxes in the lobby but access hours may vary. Check with the local Post Office for specific lobby hours.
What nearby dining options are available after visiting the USPS at 11 Norwood St?
You can enjoy a meal at nearby restaurants such as Taco El Paso, 8 10 Bar & Grille, Kirby's Kitchen, La Hacienda Everett, or Bakes & Cakes Brazilian Bakery, all within walking distance.
Are there any nearby public transit or landmarks to help locate the USPS at 11 Norwood St?
The USPS is near other post offices like US Post Office and Post Office-Everett, as well as the public plaza Everett Square, which can serve as helpful landmarks when visiting.
What healthcare and professional services are located near this USPS branch?
Nearby services include MGH Everett Family Care and MGH Family Health Care for medical needs, and legal services such as John Mackey PC and Law Offices of Roland D. Hughes.