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Office Supply StorePrint ShopElectronics StoreComputer StoreSchool Supply StoreShipping ServiceRecycling CenterCoworking SpacePhoto LabComputer Repair Service
With a focus on the community of small businesses and consumers, Staples in E. Springfield, MA provides innovative printing, shipping, technology, travel and recycling services, along with products and inspiration essential to the new ways of working and learning. Staples Stores serve millions of customers from entrepreneurs and small businesses to remote workers, parents, teachers, and students. Explore Staples, the Working and Learning Store, at your local Staples Store or visit us online.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.8
183 reviews
5 stars
107
4 stars
21
3 stars
9
2 stars
10
1 star
36
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some associates are praised for being helpful and patient, others are criticized for being rude and dismissive.
Shipping Issues
Several customers reported problems with shipping services, particularly with UPS drop-offs and package handling, leading to frustration and dissatisfaction.
Product Availability
Customers noted inconsistencies in product availability, with some items out of stock or misrepresented in-store.
Store Environment
The store environment received positive remarks for cleanliness and organization, although some customers experienced issues with store hours and staff availability.
Overall Experience
While many customers appreciate the helpfulness of staff and the variety of products, there are significant complaints regarding service quality and management practices.
- WRWill Rodriguez (Comedian Will Rodriguez)Oct 22, 20251.0Horrid customer service. I will be going elsewhere for copies or any other services.My visit today at STAPLES reminded me of the Dave Chappelle skit PopCopy where not one employee really wanted to help me.
- SKSareeda KOct 20, 20251.0I asked my aunt to drop off a package because I was at work. I provided my aunt with the tracking number and bar code to scan. When my aunt went to drop off the package, she was told they would NOT accept the barcode I sent her and needed the original email…now, I could understand if she was picking up a package. But it was a drop off and already paid for. I’m not sure if this is regular policy but it came off as though she made a choice to be difficult and cause an inconvenience. Will just take packages directly to the UPS store….thanks but no thanks.
- 888BallHitzOct 17, 20251.0Extremely disappointed with our recent experience. We called ahead to let them know we were running a few minutes late for our fingerprinting appointment and specifically asked if we should still come in. We were told it would be fine. After driving 45 minutes to get there, we were turned away upon arrival. Not only was this a complete waste of our time, but the way we were treated was unacceptable. The staff was rude and dismissive, and the fingerprinting employee in particular was especially unprofessional. Their behavior was not only disrespectful but also came across as discriminatory and racist. No one should be made to feel that way, especially in a professional setting. This experience was frustrating, disheartening, and completely avoidable had we been given honest information over the phone. Staples needs to seriously re-evaluate the conduct of their staff and how they treat customers. We will not be returning
- WBWarren BarrettOct 15, 20255.0Very helpful and patient associates
- DNDanielle NadeauOct 10, 20255.0Jenasis assisted in my amazon returns as she was juggling a conflicted customer and my fussy infant. She was prompt, courteous, and able to prioritize; calm under pressure. Excellent addition to the team.
Frequently Asked Questions About Staples
What services does Staples in E. Springfield, MA offer?
Staples offers innovative printing, shipping, technology, travel, and recycling services, along with products essential to working and learning.
What are the store hours for Staples in E. Springfield?
Staples is open Monday to Friday from 8:00 AM to 8:00 PM, Saturday from 9:00 AM to 6:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Does Staples provide pickup and delivery options?
Yes, Staples offers in-store pickup, curbside pickup, delivery, and same-day delivery services.
What payment options are accepted at Staples in E. Springfield?
They accept American Express, Apple Pay, Android Pay, Cash, Check, Discover, MasterCard, and Visa.
Which popular brands can I find products from at Staples?
Staples stocks products from brands like Apple, Dell, HP, Canon, Epson, Microsoft, Avery, Logitech, and many more.
What types of products are available at Staples?
You can find laptops, desktops, printers, office supplies, notebooks, cleaning supplies, office furniture, and tech products including Chromebooks and Apple iPads.
What nearby places can I visit when shopping at Staples in E. Springfield?
Nearby, you can visit Haymarket Square shopping center, Ocean State Job Lot for discount shopping, or enjoy a meal at Four Season's Chinese Buffet.
Are there nearby courier or delivery services near Staples?
Yes, nearby you will find an Amazon Locker - Erdtree and a UPS Access Point location for convenient parcel pickup and delivery services.
What nearby amenities are available for pet owners around Staples?
Pet owners can visit Petco for supplies and grooming or Vetco Vaccination Clinic for pet healthcare near Staples.
Does Staples in E. Springfield provide recycling services, and what do they recycle?
Yes, Staples accepts recycling of electronics, ink cartridges, and batteries as part of their recycling services.