Business Details
32 Commercial Drive, Dracut, MA
01826, United States
Certified by Primo Brands Delivery • Mar 01, 2026
About
Certified by Primo Brands Delivery • Mar 01, 2026
Water Cooler SupplierBeverage Distributor
Our Water Direct program provides a comprehensive selection of branded beverages to meet healthy hydration needs delivered directly to your home or to commercial businesses. These brands include Poland Spring® and Pure Life®, premium brands like Saratoga® and The Mountain Valley®, regional leaders such as Arrowhead®, Deer Park®, Ice Mountain®, Ozarka®, and Zephyrhills®, purified brands including Primo Water™ and Sparkletts®, and flavored and enhanced brands like Splash Refresher™ and AC+ION®.
Location
Certified by Primo Brands Delivery • Mar 01, 2026
Reviews
4.0
441 reviews
5 stars
332
4 stars3
3 stars0
2 stars2
1 star
104
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted extremely poor customer service, including difficulty reaching representatives, long hold times, and unresponsive support.
Delivery Issues
Many customers reported unreliable delivery schedules, including missed deliveries and late arrivals, often without prior notification.
Billing Problems
Customers frequently mentioned issues with billing, including unexpected charges, discrepancies between quoted and actual amounts, and difficulty resolving billing disputes.
Positive Driver Experiences
Despite the overall negative feedback, several customers praised individual delivery drivers for their professionalism, friendliness, and helpfulness.
- VRVicki Rizzo6 days ago1.0Horrible to deal with! Billing and deliveries always screwed up! Do not use this company unless you want a headache!
- MWMark WielandFeb 11, 20261.0Don't use them. I had my first delivery scheduled and they never showed up. No call, no text, no email. I tried to call their # and it was just an automated phone tree that never gets you to anyone. I went to chat and the person pretty much said "yeah we missed it. Oh well, see you next week". Not a great business.
- FAfred annisNov 29, 20251.0Terrible service and difficult to get in touch with. I was told there would be no delivery charges they added that to my orders after my first order. No one gave me any directions on how to set up my account. After I was penalized with late fees and delivery charges I paid my balance in full and attempted to start fresh. I was told that I would not be charged a delivery charge now that my account was now set up with auto pay but I received a delivery charge and a late fee. Avoid doing business with this company.
- JSJames SalernoDec 1, 20225.0Madison is very kind and personable. Loaded the bottles right on to the rack in our garage.
Frequently Asked Questions About Primo Brands Delivery
What types of beverages does Primo Brands Delivery offer?
Primo Brands Delivery offers a comprehensive selection of branded beverages including water brands like Poland Spring®, Pure Life®, Saratoga®, Arrowhead®, Deer Park®, and flavored and enhanced brands like Splash Refresher™ and AC+ION®.
Where is Primo Brands Delivery located?
Primo Brands Delivery is located at 32 Commercial Drive, Dracut, MA 01826, United States.
Does Primo Brands Delivery provide delivery services to homes and businesses?
Yes, Primo Brands Delivery offers delivery of beverages directly to homes and commercial businesses as part of their Water Direct program.
What categories does Primo Brands Delivery fall under?
Primo Brands Delivery is categorized as a Water Cooler Supplier and Beverage Distributor.
How can I follow Primo Brands Delivery on social media?
You can follow Primo Brands Delivery on Facebook at https://www.facebook.com/primobrandscorp/ and on Instagram using the handle @primobrandscorp.
What is the time zone of Primo Brands Delivery's location?
Primo Brands Delivery operates in the America/New_York time zone.
What nearby bottled water company can I visit near Primo Brands Delivery?
ReadyRefresh is a nearby bottled water company and specialty grocery store you can visit near Primo Brands Delivery.
Are there storage facilities close to Primo Brands Delivery?
Yes, Prime Storage and Extra Space Storage are nearby storage facilities that may be convenient if you need storage solutions close to Primo Brands Delivery.
Which local restaurants offer dining near Primo Brands Delivery?
Nearby dining options include J&J House of Pizza, Sawmill Pizzeria & Smokehouse, Eddie Coyles bar and pub, and Coyle's Roadhouse Tavern.
What transportation and rental services are available near Primo Brands Delivery?
Transportation and rental services near Primo Brands Delivery include Severance Trucking, Trombly School Bus, Ryder Truck Rental, and Ryder System, Inc. for truck and RV rentals.
Brand Certified Facts from Primo Brands Delivery
Primo Brands Delivery partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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