Location.com logo
Brand Certified

Primo Brands Delivery

4.0
(441 reviews)

Business Details

32 Commercial Drive, Dracut, MA
01826, United States

About

Water Cooler SupplierBeverage Distributor
Our Water Direct program provides a comprehensive selection of branded beverages to meet healthy hydration needs delivered directly to your home or to commercial businesses. These brands include Poland Spring® and Pure Life®, premium brands like Saratoga® and The Mountain Valley®, regional leaders such as Arrowhead®, Deer Park®, Ice Mountain®, Ozarka®, and Zephyrhills®, purified brands including Primo Water™ and Sparkletts®, and flavored and enhanced brands like Splash Refresher™ and AC+ION®.

Location

Primo Brands Delivery
32 Commercial Drive, Dracut, MA
01826, United States

Reviews

4.0
441 reviews
5 stars
332
4 stars
3
3 stars
0
2 stars
2
1 star
104

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted extremely poor customer service, including difficulty reaching representatives, long hold times, and unresponsive support.

Delivery Issues

Many customers reported unreliable delivery schedules, including missed deliveries and late arrivals, often without prior notification.

Billing Problems

Customers frequently mentioned issues with billing, including unexpected charges, discrepancies between quoted and actual amounts, and difficulty resolving billing disputes.

Positive Driver Experiences

Despite the overall negative feedback, several customers praised individual delivery drivers for their professionalism, friendliness, and helpfulness.
  • VR
    Vicki Rizzo
    6 days ago
    1.0
    Horrible to deal with! Billing and deliveries always screwed up! Do not use this company unless you want a headache!
  • MW
    Mark Wieland
    Feb 11, 2026
    1.0
    Don't use them. I had my first delivery scheduled and they never showed up. No call, no text, no email. I tried to call their # and it was just an automated phone tree that never gets you to anyone. I went to chat and the person pretty much said "yeah we missed it. Oh well, see you next week". Not a great business.
  • FA
    fred annis
    Nov 29, 2025
    1.0
    Terrible service and difficult to get in touch with. I was told there would be no delivery charges they added that to my orders after my first order. No one gave me any directions on how to set up my account. After I was penalized with late fees and delivery charges I paid my balance in full and attempted to start fresh. I was told that I would not be charged a delivery charge now that my account was now set up with auto pay but I received a delivery charge and a late fee. Avoid doing business with this company.
  • JS
    James Salerno
    Dec 1, 2022
    5.0
    Madison is very kind and personable. Loaded the bottles right on to the rack in our garage.

Frequently Asked Questions About Primo Brands Delivery

What types of beverages does Primo Brands Delivery offer?

Primo Brands Delivery offers a comprehensive selection of branded beverages including water brands like Poland Spring®, Pure Life®, Saratoga®, Arrowhead®, Deer Park®, and flavored and enhanced brands like Splash Refresher™ and AC+ION®.

Where is Primo Brands Delivery located?

Primo Brands Delivery is located at 32 Commercial Drive, Dracut, MA 01826, United States.

Brand Certified Facts from Primo Brands Delivery

Primo Brands Delivery partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
Syndication Network
Approved business data is pushed to 100+ publishers, including:
+100
Others