United States Postal Service

2.3
67 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 551 Columbia Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
551 Columbia Rd, Dorchester, MA
02125, United States

Hours

Reviews

2.3
67 reviews
5 stars
17
4 stars
1
3 stars
4
2 stars
7
1 star
38
  • PD
    pat davis
    5 days ago
    1.0
    On December 12, 2025, I mailed two bills: one bill was for American Express for $200: the other bill was for $700 mailed the same day only going to Hyde Park...hasn't been received to recipient to date...received a call from the recipient this morning...what is going on over at this post office...please investigate because I bet you I'm not the only one who has this complaint...next is correspondence to the Post Master General and the media, not to mention the added expense issuing stop payment requests ($30.00)...
  • PW
    Porsha Owens Wilkins
    Dec 8, 2025
    5.0
    Every time I go here I have an awful attitude, because it’s an ancient source of customer service and I need patience. But they are really patient, kind and efficient people. All of the complaints and the attitudes I gave them, they never loss there professionalism. If no one says it. I’ll say it, I really appreciate y’all.
  • JS
    Jack Spalding
    Dec 8, 2025
    1.0
    Too lazy to deliver my package, two days in a row and they just drove right by my place. No phone service, terrible support. Package essentially lost in transit
  • FS
    Faezeh Jahan Shiri
    Aug 23, 2025
    1.0
    I’ve never experienced such rude, disrespectful, unprofessional, and unlawful service from any USPS branch before. After waiting in a long line for almost half an hour, the young woman with Jamaican accent refused to process my package which was all ready to be entered and paid because according to her it was almost the 1:30 “cutoff” time! The post office closes at 2pm on Saturdays, and it was 1:15 when she told me that. She then turned to two other customers behind me and helped them!! I had no choice but to leave. This is an absurd behavior and if this branch has a supervisor, they should contact me before I file a complaint against this branch.
  • FC
    Feiyang Chen
    Aug 9, 2025
    1.0
    This indicates that the counter is open until 1:30 on Saturdays. The staff locked the door and refused to work at 1:10.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.