United States Postal Service

3.8
12 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 34 Walden St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
34 Walden St, Concord, MA
01742, United States

Hours

Reviews

3.8
12 reviews
5 stars
8
4 stars
0
3 stars
0
2 stars
1
1 star
3
  • JR
    J Richard
    Dec 12, 2024
    1.0
    On 12/5/2024 I mailed my daughter’s passport along with money for a last-minute travel opportunity via 2-day Priority mail - 10 days prior to her departure. Tracking indicated it left Concord then went to the processing location in Shrewsbury, MA. The package was due to arrive 12/7/2024 in Florida. By 12/10 it still had not arrived. No one in Concord answered the phone so I went in person. Spoke to someone at the counter who told me there were actually 3 packages lost the same day mine was mailed all 3 made it to Shrewsbury then disappeared. He got the Postmaster next. The Postmaster gave me a heartless response. Said things like this happen - it’s a busy time of the year, don’t worry about it - could have fallen on the floor, wasn’t noticed, etc. Said for me to wait until Friday, 13 December before taking an action. I couldn’t believe what I heard! My daughter leaves 12/14 and he wants me to wait another 3 days? He said he’d contact Shrewsbury and email me an update (as I requested). I never received a response. Called back the next day and was told he wasn’t there. Meanwhile my daughter’s passport and money are lost. No customer satisfaction (not even feigned) from the Concord, Massachusetts Postmaster who is supposed to lead by example. Not acceptable!
  • RD
    Richard Dunn
    Sep 8, 2020
    5.0
    Ask questions, get correct answers.
  • AC
    ATA Cycle
    Dec 13, 2017
    5.0
    Great service, good operation

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.