United States Postal Service

2.1
114 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 320 Broadway to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
320 Broadway, Chelsea, MA
02150, United States

Hours

Reviews

2.1
114 reviews
5 stars
28
4 stars
2
3 stars
5
2 stars
0
1 star
79
  • FN
    Fiory Nicole
    Nov 10, 2025
    1.0
    This review is for CAROLYN ROBERTS, one star is too much, I haven’t received mail in almost 3 months and now packages are being held at an unknown location, and she has been unhelpful to say the least. She hasn’t tried to help and doesn’t understand the issue or look into it to get it resolved but refuses to call even though it’s my contact presence. Do better.
  • KK
    Kim
    Oct 10, 2025
    5.0
    Just got my passport appointment taken care of, lady who worked there was efficient and extremely helpful even when I wasn’t fully prepared as I thought I was. The gentlemen who took my photo was also very kind 😊
  • AS
    Ashwin Sankarasubramanian
    Aug 16, 2025
    5.0
    Super fast address change verification
  • DG
    Danny Gomez
    Aug 15, 2025
    1.0
    Such a bad customer service So bad I wouldn’t recommend this place The workers treat people with bad attitude don’t come here
  • BS
    Bryan Santos
    Aug 13, 2018
    1.0
    I was waiting a for a letter that was supposed to be sent today (Aug 13) but it hasnt arrived and they said they didnt have my letter

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.