The UPS Store

3.3
194 reviews
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Business Details

119 Drum Hill Rd, Chelmsford, MA
01824, United States
(978) 454-4700
https://locations.theupsstore.com/ma/chelmsford/119-drum-hill-rd
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About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #3358 in Chelmsford offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Same Plaza As Starbucks & Little Caesars.

Details

  • DeliveryNot available

Location

The UPS Store
119 Drum Hill Rd, Chelmsford, MA
01824, United States

Hours

Reviews

3.3
194 reviews
5 stars
106
4 stars
5
3 stars
3
2 stars
6
1 star
74

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while many customers praised the friendly and helpful staff, several reported rude interactions and poor service experiences.

Staff Performance

Some employees, particularly Brian, Big Al, and Laura, received high praise for their helpfulness and professionalism, while others were criticized for their attitudes and lack of customer care.

Service Reliability

Customers expressed frustration with service reliability, including issues with package handling and delivery, as well as inconsistent information provided by staff.

Store Environment

The store's environment received mixed reviews, with some noting cleanliness and organization, while others highlighted discomfort due to inadequate air conditioning and poor location.
  • DC
    Denise corcoran
    Dec 29, 2025
    5.0
    Prompt quick service
  • OO
    OO
    Dec 19, 2025
    1.0
    Terrible customer service
  • RI
    Randy In
    Dec 16, 2025
    5.0
    Friendly Staff and customer service is second to none.
  • PM
    Paula and Mike
    Dec 10, 2025
    5.0
    LOVE we have a UPS Store close to our home! Our daughter went to NC for college and stayed there. We have been using this location to mail her items for a looonnnggg time (over 25 years). We stay with that store as always friendly, and reliable.
  • AM
    Amin Majdi
    Dec 9, 2025
    1.0
    I bought some ski gears from Montec and they sent the package via UPS! The package received by ups in Chelmsford! First they told me I will receive it by 6pm Friday then 8:30 then they canceled it and told me they will deliver it by 6 pm Monday! Again cancelled it and told me I will receive it by 6pm Tuesday, then 9 pm! I called their support and she told me I will receive it after 9pm no matter what! Guess what! At 10:10PM they rescheduled that for tomorrow again! DO NOT TRUST THEM! USE OTHER COMPANIES PLEASE!
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Frequently Asked Questions About The UPS Store

What services does The UPS Store #3358 in Chelmsford offer?

The UPS Store #3358 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.

What are the hours of operation for The UPS Store in Chelmsford?

The store is open Monday to Friday from 8:00 AM to 6:30 PM, Saturday from 9:00 AM to 3:00 PM, and closed on Sundays.