Business Details
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Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 125 Mount Auburn St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.4
153 reviews
5 stars
39
4 stars
12
3 stars2
2 stars
11
1 star
89
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted consistently rude and unprofessional behavior from staff, leading to a negative customer experience.
Efficiency
Customers reported long wait times and understaffing, often experiencing delays of 30 minutes or more due to only one employee working during busy hours.
Accountability
There were complaints about lost packages and a lack of follow-up or accountability from staff when issues arose.
Mixed Experiences
While many reviews were negative, a few customers did report positive interactions with specific staff members, indicating inconsistency in service quality.
Management Issues
Several reviews suggested a need for better management and training of staff to improve overall service and efficiency.
- QSQueen SNov 11, 20251.0Terrible Service and Zero Accountability This Harvard Square Post Office is one of the worst I’ve ever dealt with. The customer service is absolutely terrible — the staff at the front desk are extremely slow, inefficient, and often rude. Every visit feels like an ordeal, and it seems like no one there takes responsibility for anything. To make matters worse, there’s a man — an older white gentleman with a beard who looks like Santa Claus — who sits in the lobby all day doing absolutely nothing. Most of the time, he appears to be asleep right there in the open. It’s baffling that taxpayer money is going toward someone literally sleeping on the job. I also had a package lost despite using Informed Delivery, and when I filed a complaint with the postmaster at the Central Square location, nothing was done. No one followed up, and my package was never found. This location is a complete embarrassment to the USPS. The management needs to be overhauled, the staff retrained, and some accountability put in place. As a customer and taxpayer, I expect far better service than this.
- FFFSep 28, 20251.0My recent experiences have been extremely frustrating and disappointing, and I believe they reflect broader issues that require immediate attention. I experienced and reported to the postmaster that the staff had either stolen or lost my package. Also, there is a significant delay in receiving a package that, according to tracking information, had already been delivered to the location. Despite multiple inquiries, I was told the package was unavailable for pickup and had to wait nearly a full week before finally being allowed to retrieve it. This delay was not only inconvenient but also unacceptable given the lack of clear communication or accountability. Furthermore, I have found the staff at this location to be consistently rude and unprofessional. On several occasions, I have encountered dismissive and arrogant attitudes when seeking assistance. There appears to be little regard for customer service or efficiency, which only adds to the frustration of dealing with lost or delayed packages. While I understand and appreciate that many postal offices employ diverse staff from various backgrounds, it is concerning that THIS LOCATION LACKS VISIBLE DIVERSITY and that ALL STAFF APPEAR TO BE FROM A SINGLE ETHNIC GROUP. One of them that his name starts with N letter, following me when I am picking up my mails from my box and patronizing me. More importantly, regardless of background, professionalism, respect, and customer service standards must be upheld at all times. It is deeply troubling that there seems to be no accountability for lost or mishandled packages, no apology for delays, and no effort to treat customers with respect. I urge the postal service management to investigate these concerns, improve staff training, and ensure better oversight of this location’s operations.
- MJMichelle JungSep 12, 20251.0Terrible customer service
- JLJeffery LiSep 8, 20251.0This was by far the most disgusting and outrageous service I have ever experienced with USPS. The clerk (name sounded like Tiegst) was completely unprofessional, rude, and clearly had no idea how to use the system. My package to China was returned due to their input mistake, yet when I tried to re-ship, she was utterly clueless and refused to help, only pushing me off to a manager. The most ridiculous part? A janitor had to step in to fix the issue for her! Even worse, they maliciously increased the package weight to charge me more, then threatened me with: “If you don’t pay, go fix it yourself.” On top of that, they tried to slap on a $200 “tax fee” with zero explanation. This is not just incompetence, it is blatant fraud. USPS should be ashamed to have employees like this. The service was disgraceful, hostile, and a complete scam. I have never been treated with such arrogance and dishonesty in my life.
- DRDakota ReaJul 17, 20251.0Disrespectful staff who condensed and patronize.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
What time can I check my PO Box weekly and on weekends?
Where is the United States Postal Service located in Cambridge?
The United States Postal Service is located at 125 Mount Auburn St, Ste 1, Cambridge, MA 02138.
What are the operating hours of this post office?
The post office is open Monday to Friday from 7:30 AM to 6:00 PM, and Saturday from 7:30 AM to 3:00 PM. It is closed on Sundays.
Can I apply for a U.S. passport at this location?
Yes, this Post Office accepts first-time passport applications and often provides passport photo services by appointment.
Do I need an appointment for passport services at this Post Office?
Yes, most passport services require scheduling an appointment through the online scheduler, though limited walk-in hours are available at select locations.
What is the cost for a passport photo at this Post Office?
The fee for a passport photo is $15.
Can I rent a PO Box here, and how do I reserve one?
Yes, you can apply for a PO Box online at https://www.usps.com/manage/po-boxes.htm or in person at the Post Office. You will receive instructions to complete setup in person.
Are PO Box lobby accesses available after hours?
Most USPS locations, including this one, offer 24/7 access to PO Boxes in the lobby, though hours may vary. Check with the local Post Office for specifics.
What nearby educational institutions are located near the United States Postal Service at 125 Mount Auburn St?
Nearby educational institutions include Harvard DCE IT Office, Harvard Business School Alumni, and Harvard University Native American Program, all within close proximity.
Are there any health and wellness services near the Post Office?
Yes, nearby you can find Harvard Square Acupuncture and Srini Pillay, M.D., who provide acupuncture and counseling services respectively.
What transportation options are near the United States Postal Service at 125 Mount Auburn St?
Trademark Tours is a nearby transportation service, which may assist customers with travel needs before or after visiting the Post Office.