Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 125 Mount Auburn St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.3
157 reviews
5 stars
40
4 stars
12
3 stars2
2 stars
11
1 star
92
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
Many customers reported rude and unhelpful behavior from staff, with several instances of disrespectful treatment.
Service Efficiency
The location is frequently criticized for being understaffed, leading to long wait times and inefficient service.
Customer Experience
Overall, customers expressed frustration with their experiences, citing poor service quality and lack of accountability.
Mixed Reviews
While some customers had positive interactions with specific staff members, these were overshadowed by the majority of negative feedback.
- MSmunu shresthaDec 24, 20255.0friendly, efficient staff, well-stocked supplies, convenient hours (including early/late/weekend).
- RPReal PersonDec 22, 20251.0This place is a horrific sick joke. They never have enough staff, The staff are rude, disrespectful and inept. Every single time it’s over a 30 minute wait in line, even if there’s one person in line. I walked up to buy stamps and the clerk just said no I said what do you mean no Imagine on a holiday week they had two sheets of stamps at the front counter????? So I said fine you can process them through the machine, and the clerk refused told me to go to the self service machine Waste your precious time doing something else like eating glass instead of coming here! It would be hysterical if it wasn’t pathetic.
- JTJays TanDec 15, 20251.0Somehow this post office has no international stamps, and the only domestic stamp they were willing to sell me was the purple heart ones - despite advertisements all around the branch for Christmas stamps. I ended up having to print them at the self-serve kiosk.
- RARoberto AndradeDec 4, 20251.0Terrible, terrible service. Personnel is rude and not helpful
- QSQueen SNov 11, 20251.0Terrible Service and Zero Accountability This Harvard Square Post Office is one of the worst I’ve ever dealt with. The customer service is absolutely terrible — the staff at the front desk are extremely slow, inefficient, and often rude. Every visit feels like an ordeal, and it seems like no one there takes responsibility for anything. To make matters worse, there’s a man — an older white gentleman with a beard who looks like Santa Claus — who sits in the lobby all day doing absolutely nothing. Most of the time, he appears to be asleep right there in the open. It’s baffling that taxpayer money is going toward someone literally sleeping on the job. I also had a package lost despite using Informed Delivery, and when I filed a complaint with the postmaster at the Central Square location, nothing was done. No one followed up, and my package was never found. This location is a complete embarrassment to the USPS. The management needs to be overhauled, the staff retrained, and some accountability put in place. As a customer and taxpayer, I expect far better service than this.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
What time can I check my PO Box weekly and on weekends?
Where is the United States Postal Service located in Cambridge?
The United States Postal Service is located at 125 Mount Auburn St, Ste 1, Cambridge, MA 02138.
What are the operating hours of this post office?
The post office is open Monday to Friday from 7:30 AM to 6:00 PM, and Saturday from 7:30 AM to 3:00 PM. It is closed on Sundays.
Can I apply for a U.S. passport at this location?
Yes, this Post Office accepts first-time passport applications and often provides passport photo services by appointment.
Do I need an appointment for passport services at this Post Office?
Yes, most passport services require scheduling an appointment through the online scheduler, though limited walk-in hours are available at select locations.
What is the cost for a passport photo at this Post Office?
The fee for a passport photo is $15.
Can I rent a PO Box here, and how do I reserve one?
Yes, you can apply for a PO Box online at https://www.usps.com/manage/po-boxes.htm or in person at the Post Office. You will receive instructions to complete setup in person.
Are PO Box lobby accesses available after hours?
Most USPS locations, including this one, offer 24/7 access to PO Boxes in the lobby, though hours may vary. Check with the local Post Office for specifics.
What nearby educational institutions are located near the United States Postal Service at 125 Mount Auburn St?
Nearby educational institutions include Harvard DCE IT Office, Harvard Business School Alumni, and Harvard University Native American Program, all within close proximity.
Are there any health and wellness services near the Post Office?
Yes, nearby you can find Harvard Square Acupuncture and Srini Pillay, M.D., who provide acupuncture and counseling services respectively.
What transportation options are near the United States Postal Service at 125 Mount Auburn St?
Trademark Tours is a nearby transportation service, which may assist customers with travel needs before or after visiting the Post Office.