Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 770 Massachusetts Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
United States Postal Service
770 Massachusetts Ave, Cambridge, MA
02139, United States
Hours
Reviews
2.9
162 reviews
5 stars
56
4 stars
20
3 stars
5
2 stars
9
1 star
72
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Customer experiences with staff are mixed; while some report helpful and friendly service, others describe rude and unprofessional behavior.
Long Wait Times
Many customers consistently report long lines and understaffing, leading to frustrating wait times.
Package Issues
There are numerous complaints about lost or undelivered packages, with customers expressing dissatisfaction with the tracking and claims process.
Customer Service
Overall customer service is perceived as lacking, with many reviews highlighting poor communication and unhelpful responses from staff.
Facility Condition
The post office is noted for its beautiful architecture, but operational efficiency and cleanliness are often criticized.
- JHJocelynn HollandOct 16, 20251.0This is getting ridiculous... This is the second time I've had to put an investigation on my mail cuz I have not received it... the first investigation didn't do anything I don't even know where the mail is still to this day ... to this day again no one has actually called me back up to see where my mail is I've called them several times and they still don't know...
- EMEllen MurphySep 6, 20254.0Its nice to have a PO Box and a secure place to get packages.
- NVNhi VoAug 19, 20255.0Staff members are nice and helpful.
- AVana vergesJul 2, 20251.0I went to get a money order. The weird clerk that looks either Chinese or Filipino asked me for my driver's license, I was paying with my debit card.Not only that he stared for 5 minutes. Like memorizing my ID . If my identity gets stolen; I know where to look. Sketchy.....
- PSPeter SquiresJun 23, 20255.0Excellent service.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services are available at the United States Postal Service location at 770 Massachusetts Ave?
This Post Office offers mail and package shipping services, money orders, Post Office boxes, passports, gift cards, and more.
Can I apply for a first-time U.S. passport at this Post Office?
Yes, thousands of Post Offices, including this one, accept first-time U.S. passport applications and many provide passport photo services.
Do I need to schedule an appointment for passport services at this Post Office?
Most Post Offices offering passport services have set hours and require appointments through the online scheduler, though some offer limited walk-in hours.
What are the hours of operation for the United States Postal Service at 770 Massachusetts Ave?
Monday through Friday, the Post Office is open from 7:30 AM to 7:00 PM, and on Saturday from 7:30 AM to 2:00 PM. It is closed on Sundays.
Can I reserve a PO Box online at this Post Office location?
Yes, PO Boxes can be searched and reserved securely online. You'll receive instructions to complete the setup in person at the Post Office.
What is the cost for a passport photo at this Post Office?
The fee for a passport photo at USPS is $15.
How can I get to the United States Postal Service at 770 Massachusetts Ave using nearby landmarks?
You can find the Post Office near landmarks like the Clifton Merriman Post Office Building and close to Pandemonium Books & Games, making it easy to locate in Cambridge.
Are there convenient places to eat or relax near the Post Office at 770 Massachusetts Ave?
Yes, nearby options include Life Alive Organic Cafe and ABC Pizza House, perfect for a meal or coffee before or after your visit.
What other services can I find near the Post Office at 770 Massachusetts Ave for assistance with keys or automotive needs?
KeyMe Locksmiths is nearby for locksmith services, while car dealers like Dutch Miller Chrysler Dodge Jeep Ram and Millennial Auto Sales serve automotive needs.