The UPS Store

4.1
182 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #0681 in Cambridge offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Please Help Keep Us Healthy, Follow Cdc & Gov'T Guidelines, Stay Safe!!.

Details

  • DeliveryNot available

Location

The UPS Store
955 Massachusetts Ave, Cambridge, MA
02139, United States

Hours

Reviews

4.1
182 reviews
5 stars
131
4 stars
7
3 stars
3
2 stars
9
1 star
32

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff is frequently praised for being friendly, helpful, and efficient, with many customers highlighting individual employees like Shaundell and Lori for their exceptional service.

Efficiency

Customers appreciate the quick service and the ability to handle multiple tasks efficiently, even during busy times.

Mixed Experiences

While many reviews are positive, there are notable complaints about rude staff and poor management, particularly under new ownership, leading to inconsistent customer experiences.

Service Availability

Some customers reported issues with store hours not matching online information, leading to frustration when the store was closed during posted hours.

Pricing Concerns

Several reviews mention dissatisfaction with additional fees for services like tape and computer use, which some customers found unreasonable.
  • TN
    Twambo Nambao
    1 day ago
    5.0
    Good customer service, friendly staff, timely delivery
  • KS
    Katharine Simonds
    Nov 13, 2025
    5.0
    I received wonderful service at the UPS store at 955 Mass Ave Cambridge, MA this morning. I had to return some merchandise to Amazon and didn’t know how to do it. Laurie, the sales person was very patient and figured out my problem. She was great! Highly appreciated by this e and Laurie’s gracious help. Kathy Cunningham
  • SJ
    Shayan Jalali
    Nov 9, 2025
    5.0
    They’re fantastic. The staff is so helpful and friendly. Awesome experience every time. They’re quick and knowledgeable and overall super helpful. Best UPS location I’ve been to.
  • CB
    Chyna Betts
    Nov 6, 2025
    5.0
    The woman who was working this day was extremely helpful. I was having trouble with packing my item, and she quickly assisted me without me having to ask and made my experience very quick and efficient which makes me want to go back.
  • AG
    Aaron Garrett
    Sep 27, 2025
    5.0
    Definitely the best UPS store I've been to. The people working behind the counter were extremely polite, helpful, and efficient.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Cambridge offer?

The UPS Store #0681 offers packing, shipping, printing, document finishing, mailbox services, shredding, faxing, notary services, passport/photo ID services, computer access, and small business services.