The UPS Store

4.1
187 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #0681 in Cambridge offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Please Help Keep Us Healthy, Follow Cdc & Gov'T Guidelines, Stay Safe!!.

Details

  • DeliveryNot available

Location

The UPS Store
955 Massachusetts Ave, Cambridge, MA
02139, United States

Hours

Reviews

4.1
187 reviews
5 stars
135
4 stars
7
3 stars
3
2 stars
9
1 star
33

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff is frequently praised for being friendly, helpful, and efficient, with many customers highlighting individual employees for their exceptional service.

Mixed Experiences

While many reviews commend the service, there are notable complaints about rude staff and poor handling of specific situations, indicating inconsistency in customer experiences.

Store Management

Several reviews mention dissatisfaction with the new management, particularly regarding customer interactions and service quality compared to previous ownership.

Operational Issues

Customers reported issues with store hours not matching online information, leading to frustration when arriving to find the store closed.

Pricing Concerns

Some customers expressed dissatisfaction with additional charges for services like using computers or tape, feeling these fees were unreasonable.
  • JP
    James Pope
    Jan 1, 2026
    5.0
    Best service ever. Even at crunch times like Christmas and tax deadline, the staff remains cheerful and incredibly helpful. I've seen them solve shipping problems for people with all kinds of difficult shapes and sizes.
  • HB
    Haley Bishop
    Dec 27, 2025
    5.0
    The young man in there today was very welcoming, kind and helpful to me and my 10 yr old son. Fabulous customer service!!
  • LD
    Lala Dee
    Dec 22, 2025
    5.0
    The 955 Mass Ave location has wonderful staff. They are always friendly and helpful. The store is always busy, but is meat and upbeat. The store has longevity with the staff, which is great because it helps when you know your regulars. Even though a long-time staff member recently left, all of the remaining staff are great. I would strongly recommend this location for your shipping needs. They are a knowledgeable group and hopefully as members leave and new ones come aboard they're able to maintain the same high-level of customer service.
  • MM
    Marjana
    Dec 5, 2025
    1.0
    One male blond worker misplaced a paper of mine and the other lady worker (brunette) was super aggressive towards ME for their mistake. No apologies or anything.... seriously avoid this place if you can .
  • TN
    Twambo Nambao
    Nov 23, 2025
    5.0
    Good customer service, friendly staff, timely delivery

Frequently Asked Questions About The UPS Store

What services does The UPS Store in Cambridge offer?

The UPS Store #0681 offers packing, shipping, printing, document finishing, mailbox services, shredding, faxing, notary services, passport/photo ID services, computer access, and small business services.

What are the regular business hours of The UPS Store #0681?

The UPS Store is open Monday to Friday from 8:30 AM to 6:30 PM, Saturdays from 9:00 AM to 5:00 PM, and Sundays from 10:00 AM to 3:00 PM.