Business Details
About
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #0681 in Cambridge offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Please Help Keep Us Healthy, Follow Cdc & Gov'T Guidelines, Stay Safe!!.
Details
- DeliveryNot available
Location
Hours
Reviews
4.1
187 reviews
5 stars
135
4 stars
7
3 stars
3
2 stars
9
1 star
33
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff is frequently praised for being friendly, helpful, and efficient, with many customers highlighting individual employees for their exceptional service.
Mixed Experiences
While many reviews commend the service, there are notable complaints about rude staff and poor handling of specific situations, indicating inconsistency in customer experiences.
Store Management
Several reviews mention dissatisfaction with the new management, particularly regarding customer interactions and service quality compared to previous ownership.
Operational Issues
Customers reported issues with store hours not matching online information, leading to frustration when arriving to find the store closed.
Pricing Concerns
Some customers expressed dissatisfaction with additional charges for services like using computers or tape, feeling these fees were unreasonable.
- JPJames PopeJan 1, 20265.0Best service ever. Even at crunch times like Christmas and tax deadline, the staff remains cheerful and incredibly helpful. I've seen them solve shipping problems for people with all kinds of difficult shapes and sizes.
- HBHaley BishopDec 27, 20255.0The young man in there today was very welcoming, kind and helpful to me and my 10 yr old son. Fabulous customer service!!
- LDLala DeeDec 22, 20255.0The 955 Mass Ave location has wonderful staff. They are always friendly and helpful. The store is always busy, but is meat and upbeat. The store has longevity with the staff, which is great because it helps when you know your regulars. Even though a long-time staff member recently left, all of the remaining staff are great. I would strongly recommend this location for your shipping needs. They are a knowledgeable group and hopefully as members leave and new ones come aboard they're able to maintain the same high-level of customer service.
- MMMarjanaDec 5, 20251.0One male blond worker misplaced a paper of mine and the other lady worker (brunette) was super aggressive towards ME for their mistake. No apologies or anything.... seriously avoid this place if you can .
- TNTwambo NambaoNov 23, 20255.0Good customer service, friendly staff, timely delivery
Frequently Asked Questions About The UPS Store
What services does The UPS Store in Cambridge offer?
The UPS Store #0681 offers packing, shipping, printing, document finishing, mailbox services, shredding, faxing, notary services, passport/photo ID services, computer access, and small business services.
What are the regular business hours of The UPS Store #0681?
The UPS Store is open Monday to Friday from 8:30 AM to 6:30 PM, Saturdays from 9:00 AM to 5:00 PM, and Sundays from 10:00 AM to 3:00 PM.
Is The UPS Store open on Sundays and holidays?
Yes, the store is open Sundays from 10:00 AM to 3:00 PM. It is closed on some holidays including November 27, December 25, December 31, January 1, and January 19, but open with regular hours on November 11 and 28.
What payment methods are accepted at The UPS Store #0681?
The UPS Store accepts American Express, Android Pay, Apple Pay, Cash, Check, Discover, MasterCard, Samsung Pay, and Visa.
Does The UPS Store #0681 offer mailbox rental services?
Yes, mailbox rental and mailbox services are available locally at The UPS Store #0681 in Cambridge.
Where is The UPS Store #0681 located?
The UPS Store #0681 is located at 955 Massachusetts Ave, Cambridge, MA 02139, United States.
Which nearby businesses could be useful for someone visiting The UPS Store?
Nearby businesses such as Cold Fusion Energy, Inc. (energy company and ice cream shop), Peak Support (business services), and Mathematica Policy Research can be relevant stops for business or leisure before or after visiting The UPS Store.
Are there any nearby professional or real estate services close to The UPS Store?
Yes, nearby professional services include Solomon Leung (accountant), SR Realty (real estate agent), and Peter Skambas & Keller Williams Realty (real estate agent).
Can I find shredding services nearby The UPS Store?
Yes, Shred Nations offers shredding and business management services near The UPS Store, useful for secure document disposal.
How can customers benefit from the location of The UPS Store at 955 Massachusetts Ave?
Customers can conveniently access mailing, shipping, and printing services at The UPS Store while visiting nearby places of interest such as energy companies, business support services, real estate agencies, and research organizations in Cambridge.