United States Postal Service

2.6
81 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 5 Bedford St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
5 Bedford St, Burlington, MA
01803, United States

Hours

Reviews

2.6
81 reviews
5 stars
30
4 stars
3
3 stars
0
2 stars
4
1 star
44
  • DE
    Dan Elton
    Oct 10, 2025
    1.0
    Old guy is super slow and created a line a mile long waiting for clueless people to fill out forms. Terrible operation, waited over a half hour when it could have been 10 minutes.
  • RA
    Rahnuma App
    Oct 8, 2025
    1.0
    Terrible customer service. The aged gentleman was unhelpful and inattentive, while the lady (looked like their supervisor) was surprisingly rude. They made me wait indefinitely and showed no concern. When I asked a few questions about passport, they completely ignored it and ask to come back on the day of appointment.
  • JB
    Jennifer Bouley
    Sep 24, 2025
    1.0
    Do not go during lunch hour. There's only ever one person at the counter and if there is a complicated mailing going on, you'll be there forever. The place itself is shabby and useful mailing supplies are stashed in a dark out of the way corner. Worst post office I've ever been in. Possibly by design?
  • BD
    Boris Dzyubenko
    Aug 27, 2025
    5.0
    Visited the post office around lunchtime and it was surprisingly empty. The older gentleman at the counter was friendly and very helpful. Quick and pleasant experience.
  • RS
    R.C. Smith
    Aug 25, 2025
    5.0
    I love this particular location! Everyone is always incredibly helpful (especially Tim!) and they are never out of stock of the specific boxes and envelopes I need.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.