United States Postal Service

2.6
87 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 5 Bedford St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
5 Bedford St, Burlington, MA
01803, United States

Hours

Reviews

2.6
87 reviews
5 stars
32
4 stars
3
3 stars
1
2 stars
4
1 star
47
  • ST
    Sarah Infini Takagi
    Jan 5, 2026
    5.0
    Omg! Tim here has gone beyond the call of duty to find the perfect box to send to Japan- saving me a whopping $60!! He is so kind and helpful. He made my day! Thank you Tim! 🙏✨🙏
  • SF
    Sasha Fino
    Dec 26, 2025
    1.0
    The staff person was rude for no reason. He made it complicated to mail a small package and wasted my time.
  • NM
    Nneamaka Mordi
    Dec 17, 2025
    3.0
    Friendly and helpful staff, always. Just a bit slow service every time I come here. I need to expand on my social media platforms to grab any interest from people who may be looking to apply for a job in the post office field in Burlington. Young and steady workers who can pick up the slow pace, please spread the word for anyone to apply in Burlington. Thank you, Nneamaka
  • SS
    Shaaron Shack
    Nov 29, 2025
    1.0
    My daughter had the worst experience with this location. An older bald gentleman would not assist her while she waited for 41 minutes. Pack your patience if you visit this location.
  • DE
    Dan Elton
    Oct 10, 2025
    1.0
    Old guy is super slow and created a line a mile long waiting for clueless people to fill out forms. Terrible operation, waited over a half hour when it could have been 10 minutes.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.