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United States Postal Service

2.6
(91 reviews)

Business Details

5 Bedford St, Burlington, MA
01803, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 5 Bedford St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
5 Bedford St, Burlington, MA
01803, United States

Hours

Reviews

2.6
91 reviews
5 stars
32
4 stars
3
3 stars
1
2 stars
4
1 star
51
  • MM
    Melissa M
    Feb 19, 2026
    1.0
    I would rather have jury duty than go to this post office. There’s absolutely no telling how long you will be in line….and there’s always a HUGE line because they are slow, rude and inefficient.
  • GL
    genevieve lillian
    Feb 10, 2026
    1.0
    This post office is possibly run by the most incapable and unhelpful staff I’ve ever come across. I waited in line for 40 minutes with ten other people, not moving at all, while one worker closed her booth and the other broke the machine. When I told a worker I didn’t need a receipt, she told me she couldn’t process my package at her booth, and that’s when she revealed to me I could actually process it at the self-service kiosk. Complete waste of my lunch break. Never set foot in this inept place.
  • MG
    Mahesh Gunturi
    Feb 9, 2026
    1.0
    He should close the office door by 5:30pm and should accept all packages who are inside before that time. Instead, I entered into office at 5:10 pm and stand in aline. By 5:30pm 3 more people are before me. Suddenly he said to the second person that he will not accept anymore packages. He is working very slow at each person.
  • ST
    Sarah Infini Takagi
    Jan 5, 2026
    5.0
    Omg! Tim here has gone beyond the call of duty to find the perfect box to send to Japan- saving me a whopping $60!! He is so kind and helpful. He made my day! Thank you Tim! 🙏✨🙏
  • SF
    Sasha Fino
    Dec 26, 2025
    1.0
    The staff person was rude for no reason. He made it complicated to mail a small package and wasted my time.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

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