Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #2287 in Burlington offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Across From Burlington Mall, Next To Staples At Intesection Of Mall Rd And Middlesex Turnpike.
The staff, particularly Lee and Tom, received high praise for their friendly, helpful, and efficient service, often going above and beyond for customers.
Store Environment
Customers noted the store's cleanliness, organization, and welcoming atmosphere, contributing to a positive experience.
Staff Professionalism
Many reviews highlighted the professionalism and knowledge of the employees, with specific mentions of their ability to handle complex shipping needs.
Mixed Experiences
While most feedback was positive, there were a few reports of unprofessional behavior from certain staff members, indicating inconsistency in service.
AP
Anne Pose
Feb 24, 2026
5.0
Lee and Tom at the UPS store in Burlington, MA are always very friendly and helpful. I would go out of my way to ship items at the UPS store, because they are so nice and willing to go above and beyond to help a customer.
JW
Jeff White
Feb 23, 2026
5.0
Very dedicated owner. I really appreciate ability to accept packages on sunday.
Clean store. A lot of parking.
DW
Dave Winick
Feb 10, 2026
5.0
These guys are amazing...I'm there a few days per week and am always delighted to see these nice people-always helpful, always with a smile! I'm always happy to visit these guys. Highly recommend.
EK
Ellie Kay
Feb 7, 2026
5.0
The store clerk was so kind and went above and beyond any customer service I have recently received. I will only be coming to this UPS location for my shipping needs - the clerk made the experience so quick and painless. Thank you!
JJ
Jess
Feb 2, 2026
5.0
I just went to the Burlington UPS location and had the LOVELIEST interaction with an employee named Lee. I had multiple packages that took me three trips to get inside, and he was so friendly and helpful! His smile was infectious and I left the store feeling happy, when I'd been having a pretty blah day before.
I've only ever left a review for an employee of a business once before- so Lee is truly outstanding and made a big impression on me!