Staples

4.1
151 reviews

About

Office Supply StorePrint ShopElectronics StoreComputer StoreSchool Supply StoreShipping ServiceRecycling CenterCoworking SpacePhoto LabComputer Repair Service
With a focus on the community of small businesses and consumers, Staples in Burlington, MA provides innovative printing, shipping, technology, travel and recycling services, along with products and inspiration essential to the new ways of working and learning. Staples Stores serve millions of customers from entrepreneurs and small businesses to remote workers, parents, teachers, and students. Explore Staples, the Working and Learning Store, at your local Staples Store or visit us online.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Staples
111 Middlesex Turnpike, Burlington, MA
01803, United States

Hours

Reviews

4.1
151 reviews
5 stars
97
4 stars
24
3 stars
5
2 stars
3
1 star
22

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the helpfulness and friendliness of the staff, with specific mentions of employees going above and beyond to assist.

Product Availability

Customers appreciated the wide selection of products available, although some noted issues with specific services like printing.

Mixed Experiences

While many reviews highlighted positive experiences, there were also complaints about poor customer service and issues with the Amazon drop-off service.

Pricing Concerns

Several customers expressed that prices were higher than competitors, leading to dissatisfaction with the overall value.

Store Condition

Feedback indicated that some locations were clean and well-organized, while others had issues with maintenance and lighting.
  • HH
    happylioneatsprey
    Jan 4, 2026
    5.0
    I had a pleasant shopping experience at this location recently. Never having noticed it before, I found myself able to pick up the item I needed while I was on the road. Their location is tucked behind a different plaza and isn't seen from the road, which makes it easy to overlook. Their parking lot joins with the other plaza allowing for access from Burlington Mall Road and Middlesex Turnpike. While it's a standard cookie-cutter location with all the standard departments, they do have wide aisles to allow for comfortable browsing. They also have a print center and offer TSA pre-check stations, along with a surprising Party City at Staples corner where one can purchase helium filled mylar balloons. All sales associates I interacted with were friendly and in case I need more supplies when in the area, I would definitely come back.
  • JL
    Jack LeMenager
    Dec 21, 2025
    5.0
    Robert, the store manager, went out of his way to help sort out my Staples Rewards app, to ensure I got the discount he insisted I deserved. Thank you, Robert!
  • MS
    Melissa Sedivec
    Dec 4, 2025
    5.0
    Staples helped me out alot by being kind, curiosity, and technical. I was happy I got helped and got the products I needed.
  • CC
    Changchun
    Nov 28, 2025
    3.0
    Staples Amazon dropoff service really sucks. I don't know what happened to their system or timeline arrangement. I experienced twice that they won't accept my amazon return due to system failure or other temp failure reasons. Seems like they just won't let Amazon prime users to be comfortable with them. Next time I will avoid using their Amazon dropoff service.
  • AB
    Andrew Biagioni
    Nov 27, 2025
    5.0
    Very satisfied -- they have a wide selection in many different areas, the employees are very helpful, and their recycling program should be an example for every business out there!

Frequently Asked Questions About Staples

What are the operating hours of Staples in Burlington, MA?

Staples is open Monday to Friday from 8:00 AM to 9:00 PM, Saturdays from 9:00 AM to 8:00 PM, and Sundays from 10:00 AM to 6:00 PM.

What types of services does Staples in Burlington offer?

Staples offers printing, shipping, technology, travel, recycling services, direct mail, design services, passport photos, TSA PreCheck®, and Amazon returns services.