United States Postal Service

2.8
93 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 207 Washington St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
207 Washington St, Brookline, MA
02445, United States

Hours

Reviews

2.8
93 reviews
5 stars
34
4 stars
7
3 stars
3
2 stars
6
1 star
43
  • JL
    Jennifer Lopez
    6 days ago
    1.0
    Just at the post office and was completely floored. The older white woman with glasses helping me had the audacity to ask if I’d ever mailed anything—all because of my handwritten address on the box, clearly intended for the recipient. Her comment was condescending, belittling, and completely unnecessary, especially with people standing behind me. I expect staff to be friendly, kind, and helpful—not to make customers feel dumb. Honestly, it’s shocking someone like that works with the public. Such a shame.
  • KJ
    Kevin Jerram
    Jan 5, 2026
    1.0
    No signs of life at this location. Waiting with several others outside 15 minutes after they 'open' on a Monday morning (not a federal holiday). Weird.
  • AV
    Ashley Veryser
    Dec 15, 2025
    1.0
    Nothing but problems every visit to this post office. Older lady is very incompetent at her job and will spend more time talking to customer about nonsense than actually do her job with the line growing to 10-15 people deep. Have come multiple times to the line being out the door and makes it impossible to ship any package. Doesn’t matter the time of day, the line is always long and you have to plan a hour or two out of your day just to get something shipped. For servicing such a large area, one would think multiple associates would be hired or new staff is needed. USPS really need to investigate this location and improve efficiency.
  • DC
    Dina C
    Dec 13, 2025
    1.0
    Closed at 1:30 pm on a Saturday when they are supposed to be open until 3??
  • PD
    Pierre D.
    Sep 18, 2025
    5.0
    Went there twice at 9AM, almost no line, very helpful gentleman and lady. Scanned my envelopes very nicely. Thank you. :)

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.