United States Postal Service

2.0
234 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 1295 Beacon St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1295 Beacon St, Brookline, MA
02446, United States

Hours

Reviews

2.0
234 reviews
5 stars
42
4 stars
12
3 stars
8
2 stars
15
1 star
157

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

Numerous reviews highlighted rude and unhelpful staff, with specific mentions of a consistently rude employee named Tim.

Service Speed

Customers frequently complained about extremely slow service and long wait times, often exceeding an hour.

Understaffing

Many reviews noted that the location is often understaffed, leading to long lines and delays in service.

Mixed Experiences

While some customers reported positive interactions with friendly staff, these experiences were overshadowed by the overall negative feedback.

Customer Service Issues

There were multiple accounts of poor customer service, including aggressive behavior from staff and lack of assistance.
  • GL
    Garcia L
    6 days ago
    1.0
    Consistently understaffed, every single time I went there’s a long queue and never more than 2 staff working, one of which is almost always missing behind the back assisting a costumer that needs help with something tricky and will be here for >10 minutes
  • AD
    Ambi D
    Nov 6, 2025
    1.0
    the supervisor conduct is disgusting. She should be fired.
  • JN
    Jake Nash
    Sep 27, 2025
    1.0
    The word glacial does not do this place justice. Constantly understaffed and the staff that are there are insanely slow and have always been quite rude and unhelpful. Avoid at all costs
  • VT
    Vera Tsirelson
    Aug 30, 2025
    5.0
    Very good service!
  • QB
    Quinn Barton
    Aug 15, 2025
    1.0
    absolute slowest post office in the entire city. clerks are rude. don’t recommend

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.