Business Details
About
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #6397 in Brookline offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Corner Of Harvard St & Beacon.
Details
- DeliveryNot available
Location
Hours
Reviews
4.0
169 reviews
5 stars
119
4 stars
6
3 stars
5
2 stars1
1 star
38
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff is consistently praised for being friendly, helpful, and efficient, with specific mentions of employees like Dakare and Roberto going above and beyond for customers.
Management
Positive feedback highlights the effective management and improved service under new management, contributing to a welcoming atmosphere.
Service Reliability
While many customers report excellent service, there are significant complaints about service reliability, including issues with notary services and package handling.
Store Environment
Customers appreciate the store's cleanliness and recent renovations, contributing to a pleasant shopping experience.
Operational Issues
Several reviews mention problems with store hours and staff availability, leading to customer frustration.
- JHJohn hDec 3, 20251.0Worst experience I have had with a UPS. Shipped an item without any packaging.. came shattered. They had no idea they were supposed to wrap it. STAY AWAY!
- FYFitret YitayewNov 8, 20255.0Roberto is the kindest, most efficient person i’ve seen work. He managed dozens of people while still being kind and personable to each one!
- BSBrenda StarrNov 3, 20255.0I just wanted to acknowledge the consistently positive experiences I have had at the UPS store on Harvard Street in Brookline. The staff is always pleasant and efficient.
- RTRita TsukOct 24, 20255.0I have consistently received excellent service at this store. Rebecca, the manager was especially helpful, and took care of a very challenging situation--packing a large mattress so I could return to Amazon. They even gave me a bottle of water which was very considerate. That extra bit of service means a lot and makes me want to return.
- PEPersonal EmailSep 29, 20251.0Scheduled a notary appointment and arrived to discover the notary service wasn’t actually available and the store knew this. Totally inconvenienced my work day for this appointment that never happened. poorly managed and run. do better
Frequently Asked Questions About The UPS Store
Are you open on Sunday?
Yes, our hours on Sunday are 10:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
What services does The UPS Store in Brookline offer?
The UPS Store #6397 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and more.
What are the operating hours for The UPS Store #6397?
Monday to Friday: 8:30 AM - 7:00 PM, Saturday: 10:00 AM - 5:00 PM, Sunday: 10:00 AM - 4:00 PM. Hours may vary on holidays.
Is The UPS Store #6397 open on Sundays?
Yes, it is open on Sundays from 10:00 AM to 4:00 PM, but holiday hours may differ.
Where is The UPS Store #6397 located?
It is located at 258 Harvard St, Brookline, MA 02446, at the corner of Harvard St and Beacon.
Does The UPS Store #6397 offer mailbox rental services?
Yes, mailbox rental and mailbox services are available at this location.
What payment options does The UPS Store #6397 accept?
They accept American Express, Android Pay, Apple Pay, Cash, Check, Discover, Mastercard, Samsung Pay, and Visa.
Does The UPS Store #6397 provide passport or photo ID services?
Yes, passport and photo ID services are offered at this location.
Can customers combine a visit to The UPS Store with a meal nearby?
Yes, KluckHaus, a fast food chicken restaurant, Lan Feast Chinese restaurant, Maguro sushi restaurant, and Michael's Deli are all nearby options for dining before or after your visit.
Are there fitness options near The UPS Store for customers?
Pure Barre Brookline is a gym located nearby, so customers can schedule a workout before or after visiting the store.
What other retail stores are close to The UPS Store #6397 that customers might find useful?
Several AT&T stores offering mobile phones and accessories are nearby, as well as stores like My Tire Guys and office supply retailers for additional shopping needs.