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FedEx Office in Brookline, MA provides a one-stop shop for small businesses, offering printing and shipping expertise along with reliable customer service when and where you need it. Services include FedEx shipping, copying and digital printing, direct mail, signs and graphics, Internet access, computer rental, fax services, passport photos, online notary, lamination, and binding. You can also upload documents with FedEx Office Print Online to have your flyers, brochures, presentations, banners or signs ready for convenient pick-up or delivery. FedEx Kinko’s is now FedEx Office.
Location
Hours
Reviews
2.6
181 reviews
5 stars
57
4 stars
17
3 stars
3
2 stars
10
1 star
94
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unhelpful staff, with several describing their experiences as frustrating and unpleasant.
Staff Training
Numerous reviews indicated that staff members are poorly trained, leading to confusion and inadequate assistance.
Operational Issues
Customers frequently mentioned issues with the store's hours, including early closures and understaffing, which contributed to long wait times.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their helpfulness and professionalism, indicating that experiences can vary significantly.
Service Reliability
Several reviews highlighted problems with package handling and delivery timelines, leading to dissatisfaction with the reliability of services.
- AKAnanya Kumaresh4 days ago1.0I came in at 8 am this morning and I had a frustrating experience at this FedEx location. The self-serve printers weren’t working, so I asked the staff member for help. She told me she was busy with another job and I’d have to wait 20 minutes if I wanted help, which I was totally fine with. When I came back to ask if she could cancel the job or if she was ready to help me up front, she said I had been “hanging out back there too long” and then responded with, “How would I know? I don’t know how to fix it” when I explained the printers weren’t working. The tone came across as very dismissive when I was just trying to get help. I wish the interaction had been more respectful and supportive, it made the whole process and my morning much more stressful than it needed to be.
- JGJuan GuzmanNov 15, 20255.0Shawanda and Shannon were very helpful!
- CKCarolyn KopansOct 4, 20251.0Understaffed and staffing they have is not well trained at customer service.
- MMMSep 26, 20251.06:10pm on a Friday and FedEx was already closed. They’re supposed to be opened until 7pm.
- FKFrank KeatSep 16, 20251.0Unfortunately, I had a negative experience with an employee at this location. I had come in to drop off a package and had already printed out my label using the self-service station. However, when I went to the front desk to ask if I could borrow the tape gun to tape up my package before leaving it in the dropbox, the employee at the front repeatedly accused me of trying to cut the line, not even allowing me to explain what I wanted. It was particularly confusing because he kept calling me "ma'am" and appeared to be speaking to someone behind me, which I now realize must have been due to poor eyesight. I obviously don't fault him for any misunderstanding due to his disability, and I also understand that he was trying to make sure all the customers in the store were being treated fairly. But I also think he was needlessly rude, and that he made the whole situation much less pleasant for everyone than was necessary. Fortunately another customer had some packing tape that she was kind enough to lend me. So I was able to tape up my box and leave it in the dropbox without having to interact with the employee any further. Based on this experience, I don't plan to return to this location in the future. As an aside, I had stopped at the UPS Store on Comm Ave to pick up a package right before coming here and found the customer service there to be excellent.
Frequently Asked Questions About FedEx Office Print & Ship Center
What services does FedEx Office Print & Ship Center in Brookline offer?
FedEx Office Print & Ship Center offers printing, copying, digital printing, shipping, fax services, passport photos, computer rental, design services, and more.
Where is FedEx Office Print & Ship Center located?
It is located at 1370 Beacon St, Suite R2, Brookline, MA 02446.
What are the operating hours of FedEx Office in Brookline?
Monday to Friday: 8:00 AM to 7:00 PM; Saturday: 9:00 AM to 6:00 PM; Sunday: 12:00 PM to 6:00 PM.
Which payment methods are accepted at FedEx Office Print & Ship Center?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Does FedEx Office in Brookline offer in-store pickup and shopping?
Yes, they offer both in-store pickup and in-store shopping options.
Can I upload documents online for printing at FedEx Office Print & Ship Center?
Yes, you can upload documents through FedEx Office Print Online for pickup or delivery.
What nearby restaurants can I visit before or after using FedEx Office services?
Nearby restaurants include Hamilton Restaurant & Bar, Kaya Restaurant, BAB Korean Bistro, and Royaltea Brookline.
Are there any nearby wellness or massage centers near FedEx Office in Brookline?
Yes, One Body, Riverstone Massage Therapy, and Muscular Solutions are nearby wellness and massage centers.
Is there a nearby ATM or bank close to FedEx Office in Brookline?
Yes, there is a Chase ATM and Chase Bank nearby for your convenience.
What printing brands and software are used at FedEx Office Print & Ship Center?
They use brands like Kinko’s Copies, FedEx Express, and software including Microsoft Office 2010 Professional, Adobe CS3 Suite (Acrobat, Illustrator, Photoshop), PageMaker, and InDesign.