United States Postal Service

2.9
35 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 260 Underpass Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
260 Underpass Rd, Brewster, MA
02631, United States

Hours

Reviews

2.9
35 reviews
5 stars
15
4 stars
1
3 stars
1
2 stars
0
1 star
18
  • MA
    Marcelle Alvernaz
    Sep 3, 2025
    3.0
    I’m giving it three stars as the lady I spoke to over the phone was lovely but the heavy set man that was on the counter is such a ray of sunshine…NOT, he seems to permanently be having a bad day. Customer service skills could use some work.
  • KB
    Kathleen Baker
    Jul 28, 2022
    1.0
    Frequent problems with package delivery...we print out the tracking number EVERY time because we never know if the package that we have been notified was at the post office will actually be delivered to our box...the man at the front desk is very dismissive of any questions...it is just so unpleasant to go in there...we have had the same post office box for 50 years. I can never remember it being this bad.
  • AL
    Ann Leighton
    Jul 6, 2020
    1.0
    For the second time in 2 weeks we had to pick up a package at the post office because the driver could not complete the route. The first time the delivery notice said that we had requested pick-up at the post office, which we never did. When we spoke to the supervisor about the obvious lie, she said that the substitute driver was having difficulties completing the route. The item was a live plant that sat in a box all weekend. The second time the notice said that a delivery was attempted but we weren’t home - we were home all day and never saw the truck. No signature was required, so all the driver needed to do was leave the package. This happened just before the Holiday weekend so once again we had to wait several days to pick up our delivery. The time stamp on the notice was 11:20 am, but we never receive our mail before 4:30 pm. This tells me that the package never left the facility.
  • KR
    Kenneth Robinson
    May 18, 2018
    5.0
    I transact regularly and always have a "no problem whatsoever" experience at the Brewster Post Office...highly efficient personnel. Thanks Brewster
  • EH
    elizabeth holmes
    Apr 20, 2017
    1.0
    Every time I go here, the fat lady refuses to look for my package. She tells me it's not on the top of the pile so she isn't looking and I have to wait until tomorrow. Worst customer service here every time. This isn't the first time it has happened either. There needs to be some sort of customer service training here. On the other hand, the older gentleman that works here always goes above and beyond and he is very nice.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.