The UPS Store

4.1
206 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #4792 in Braintree offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - In Tedeschi Plaza, On Same Side As Stop & Shop.

Details

  • DeliveryNot available

Location

The UPS Store
288 Grove St, Braintree, MA
02184, United States

Hours

Reviews

4.1
206 reviews
5 stars
155
4 stars
4
3 stars
0
2 stars
4
1 star
43

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed, with some praising helpful and friendly staff, while others report rude and unprofessional behavior.

Efficiency

Many customers appreciate the quick service, especially for simple tasks like dropping off packages.

Management Issues

Several reviews indicate a decline in service quality since new ownership, with complaints about unreturned calls and poor communication.

Product Knowledge

Some staff members are noted for their helpfulness and knowledge, while others are criticized for a lack of understanding of store policies.

Overall Experience

While some customers have had positive experiences, a significant number express frustration and dissatisfaction with the service.
  • PS
    parshuram shahi
    Oct 13, 2025
    5.0
    Super smooth service
  • NG
    Nayana Gowda
    Oct 13, 2025
    5.0
    Had a great experience here! The staff were professional and efficient — helped me with Amazon returns and even repacked my items properly. The line moved fast, and everyone was polite. Definitely my go-to UPS Store!
  • GB
    Gani Bunny
    Oct 13, 2025
    5.0
    This UPS Store has the nicest people! They don’t just do their job — they genuinely care and help customers understand what’s needed. Always a pleasant visit.
  • NY
    No Thank you
    Oct 13, 2025
    1.0
    A direct quote from their worker "we dont do customer service, we're a franchise". All i asked is if they could verify a suspicious email claiming i owe 50 bucks on something i paid for already. I will be paying money in the future to not use ups, Id prefer a company that cares about its customers.
  • SS
    Shane Sullivan
    Sep 27, 2025
    1.0
    Infuriating to deal with. Told me a box is not a box because it was transparent. It was not transparent, it was a normal box. This store is consistently one of the worst customer service experiences to be found anywhere. UPS should strongly consider just shutting this place down, they do not deserve to be in business.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #4792 in Braintree provide?

The UPS Store offers packing, shipping, printing, document finishing, mailbox rentals, shredding, faxing, and more business services.