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The UPS Store

4.1
(226 reviews)

Business Details

288 Grove St, Braintree, MA
02184, United States
(781) 356-8771
https://locations.theupsstore.com/ma/braintree/288-grove-st

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #4792 in Braintree offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - In Tedeschi Plaza, On Same Side As Stop & Shop.

Details

  • DeliveryNot available

Location

The UPS Store
288 Grove St, Braintree, MA
02184, United States

Hours

Reviews

4.1
226 reviews
5 stars
169
4 stars
4
3 stars
0
2 stars
4
1 star
49

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed, with many praising helpful and friendly staff, while others report rude and unprofessional behavior.

Efficiency

Some customers experienced quick and efficient service, while others faced delays and issues with service availability.

Management Issues

Several reviews indicate a decline in service quality since new ownership, with complaints about unreturned calls and poor communication.

Product Handling

There are complaints about mishandling of packages and issues with packaging materials, leading to customer dissatisfaction.
  • RT
    Rhythm Tal
    5 days ago
    1.0
    Overpriced franchise. Both guys who work there are so greedy. They make their own price. If you forget to print out label, they will charge you $4. These prices are not on ups website. I did sent the email to corporate office as well. Try voiding to go to this franchise. They will try to rip you off.
  • IP
    INITHA PAUL
    5 days ago
    5.0
    Very clean and very helpful customer service the ups braintree
  • AT
    Amit Talwar
    Feb 19, 2026
    1.0
    Horrible experience. Try voiding this place. To print a label they will charge you 3 dollar and put a piece of tape another 4 dollar. It is like highway robbery. UPS should taken action on this. They make their own prices
  • EP
    ERNESTO PEREZ
    Feb 10, 2026
    5.0
    They help me to print documents and very helpful.
  • WO
    william Ortiz
    Feb 6, 2026
    1.0
    What is wrong with this UPS Store they lack knowledge of shipping and customer service they barely speak English . I've literally shipped a lot of boxes/packages with other UPS stores with no issues and this place tries to sell you their supplies saying the box I have is not good , this or that but we have a bag for 5 dolla . I don't know but it seems shady to me they're trying to make extra money which is not cool when somebody has to go out of their way to ship something and stuff like this happens while I was there it happened to two other people and I googled the type of box that can be used and show them and they said no so sorry i have bag 5 dolla. I don't know if UPS can see this review and talk to those people there or train them but this store sucks all way. Step It Up UPS you guys are huge com to be trying to make 5dolla. Please do something rather then replying with a automated response on how bad it is and will forward to whomever. DO SOMETHING ABOUT IT!!!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #4792 in Braintree provide?

The UPS Store offers packing, shipping, printing, document finishing, mailbox rentals, shredding, faxing, and more business services.

Brand Certified Facts from The UPS Store

The UPS Store partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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