Staples

3.2
182 reviews

About

Office Supply StorePrint ShopElectronics StoreComputer StoreSchool Supply StoreShipping ServiceRecycling CenterCoworking SpacePhoto LabComputer Repair Service
With a focus on the community of small businesses and consumers, Staples in Braintree, MA provides innovative printing, shipping, technology, travel and recycling services, along with products and inspiration essential to the new ways of working and learning. Staples Stores serve millions of customers from entrepreneurs and small businesses to remote workers, parents, teachers, and students. Explore Staples, the Working and Learning Store, at your local Staples Store or visit us online.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Staples
500 Grossman Drive, Braintree, MA
02184, United States

Hours

Reviews

3.2
182 reviews
5 stars
82
4 stars
15
3 stars
7
2 stars
13
1 star
65

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, particularly in the printing department, with staff being rude, unhelpful, and dismissive.

Amazon Returns

Many customers expressed frustration with the Amazon return process, citing inconsistent service and long wait times.

Staff Knowledge

Several reviews indicated a lack of knowledgeable staff, especially in the printing department, leading to customer dissatisfaction.

Positive Experiences

Despite the negative feedback, some customers praised specific employees for their helpfulness and professionalism, indicating that experiences can vary significantly.

Store Environment

The store was generally noted to be clean and well-organized, with some customers appreciating the layout and availability of products.
  • AR
    Amanda Rae
    Jan 3, 2026
    1.0
    I am currently 8 months pregnant and asked my husband to return a $100 Amazon Christmas purchase that was damaged. Everything seemed all set, there were no stated stipulations or limitations, but he returned very aggravated and stated that an employee wouldn't take the return because it was "larger than 24x24." The dimensions on this box are 18x22, and it weighs 8 lbs. They did not measure it. The employee in question seemed to be having a bad day, but I am quite livid with not being able to take advantage of a service that is advertised.
  • DC
    David Chan
    Jan 3, 2026
    1.0
    Super slow Amazon returns. Please add a drop off kiosk.
  • JH
    Jeries Hazboun
    Dec 31, 2025
    1.0
    Extremely disappointing experience in the printer area. The employees were consistently rude, unhelpful, and clearly uninterested in assisting customers. Simple questions were met with attitude instead of support.
  • WM
    William Mui
    Dec 23, 2025
    1.0
    If you're going to this staples for Amazon returns go elsewhere. Huge hit or miss, I've walked in multiple times with a sign saying there system is down. Tried to call their location ahead of time to check if they are taking returns and I was told they aren't taking phone calls at the time. I'd rather not waste my time and money going to a location that may or may not take the returns.
  • EM
    elise minkler
    Oct 20, 2025
    1.0
    Most of the individuals who work in the printing department are incredibly rude, it takes a while for someone to even acknowledge you’re at the counter, and treat you like you are inconveniencing them by asking for assistance. My husband and I have tried to use this service multiple times, and every single time walked out feeling humiliated, frustrated, and empty handed. The staff outside of that department is great and doesn’t deserve this one star review, however due to the consistently awful experiences I have with the printing department, I have to give this rating. I will never ever use nor recommend their service at this location to anyone, which is a shame because all the other locations I’ve been to are wonderful.

Frequently Asked Questions About Staples

What are the regular store hours for Staples in Braintree, MA?

Staples in Braintree is open Monday to Friday from 8 AM to 8 PM, Saturdays from 9 AM to 8 PM, and Sundays from 10 AM to 6 PM.

What types of products can I find at Staples in Braintree?

You can find a wide range of products including laptops, desktops, printers, ink and toner, notebooks, office furniture, cleaning supplies, and more.