Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 207 Massachusetts Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.4
175 reviews
5 stars
48
4 stars
9
3 stars
11
2 stars
6
1 star
101
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlight a significant lack of professionalism and rudeness among staff, with many customers reporting negative interactions and dismissive attitudes.
Efficiency
Customers frequently mention slow service and long wait times, often exacerbated by understaffing and lack of urgency from employees.
Mixed Experiences
While some customers report positive interactions with specific employees, the overall sentiment indicates inconsistency in service quality, leading to a 'hit or miss' experience.
Management Issues
Several reviews point to poor management practices, including miscommunication about services and inadequate staffing, contributing to customer frustration.
Accessibility
Customers express frustration over the location's inconsistent hours and the unavailability of services that are advertised, such as passport processing.
- JGj gNov 7, 20251.0made an appointment for a passport the “passport lady” didn’t show up leaving me to uber 30 minutes away to another usps. what a joke.
- SSsara sherindilNov 5, 20251.0Very mean staff, had a prepaid label with poshmark but weren’t cooperating. I showed proof of email “explicitly showing complimentary packing” with the order but she didn’t even look at it once. Very miserable workers! November 5, 5:45 pm!
- DTDesiree Orien TayOct 8, 20255.0I wanna say a huge Thank you to the whole USPS team for serving me the past 5 years. Elena and team have been so wonderful towards me. Appreciate you ladies and I hope you guys enjoy the Chocolates :) <3
- CTClyde TymeSep 30, 20251.0Not great at delivering on time and to the right place, but what makes it worse is they get bailed out financially yearly. So they are just bad all the way around. Unreal. Only bills make it on time.
- SBSN BrunsonSep 2, 20251.0I didn’t get the name of the person but the cashier had asked me to repeat my question to her because she was on the phone via Bluetooth AirPod 🤣 I had to repeat my question because she wasn’t listening to me the first time. And then asked me to repeat my question as if I was bothering her 🤣 what? The person she told to hold on was named Tony. Why do I know their name? because the cashier told them to hold on because she was listening to Tony that was talking to her thru the AirPod instead of listening to me, the customer 😂
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service located at 207 Massachusetts Ave, Boston?
You can send mail and ship packages, purchase money orders, rent PO Boxes, apply for passports, buy gift cards, and more at this Post Office.
Can I apply for a first-time U.S. passport at this Post Office?
Yes, this Post Office accepts first-time passport applications for the U.S. Department of State and can take passport photos by appointment.
Do I need an appointment for passport services at this location?
Yes, most passport services require scheduled appointments through the online scheduler, though limited walk-in hours may be available.
What are the operating hours of the United States Postal Service at 207 Massachusetts Ave?
The Post Office is open Monday to Friday from 8:00 AM to 6:00 PM, and on Saturdays from 8:00 AM to 2:00 PM. It is closed on Sundays.
How can I get a PO Box at this Post Office, and are PO Boxes accessible after hours?
You can apply for a PO Box online or in person, and most locations offer 24/7 lobby access to PO Boxes, though access may vary by location.
What is the cost to take a passport photo at this location?
The current fee for a passport photo at USPS is $15.
Is there an online resource to schedule passport services appointments?
Yes, you can schedule appointments using the online scheduler available at https://tools.usps.com/rcas.htm.
Which nearby places can I visit after using the postal services at 207 Massachusetts Ave?
Nearby you can visit spots like Juventas New Music Ensemble for concerts, Bon Bon ice cream shop for a treat, or Trap Yoga studio to relax and unwind.
How can nearby transit stations or landmarks help me find the United States Postal Service at 207 Massachusetts Ave?
The Post Office is close to other well-known locations like Post Office Astor and US Post Office, making it easy to locate in Boston's 02115 area.
Are there any nearby services that complement my visit to the Post Office?
Yes, services like USA Green Card for immigration paperwork, H&R Block for tax assistance, and Bank of America ATM are conveniently nearby to support your errands.