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United States Postal Service

2.2
(128 reviews)

Business Details

133 Clarendon St, Boston, MA
02116, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 133 Clarendon St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
133 Clarendon St, Boston, MA
02116, United States

Hours

Reviews

2.2
128 reviews
5 stars
31
4 stars
4
3 stars
3
2 stars
7
1 star
83

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely slow service, often citing long wait times and insufficient staffing.

Staff Attitude

Many reviews highlighted rude and unhelpful staff, with several customers expressing frustration over the lack of basic customer service skills.

Inconsistency

Service quality varied greatly, with some customers experiencing excellent service while others faced significant issues, particularly with passport applications.

Operational Issues

Frequent complaints about disorganization, delivery errors, and inadequate handling of packages were noted, leading to customer dissatisfaction.
  • TR
    Tamika Ramos
    Feb 18, 2026
    1.0
    I went to this place and the lady with an Afro and African earrings was very rude and disrespectful just because I was helping my daughter that does not know a lot of English she said she is old you don’t need to be here very rude and not polite racism and bad attitude people like this should not work there I will contact a manager and report her
  • VV
    Veronica
    Jan 21, 2026
    1.0
    This is the worst post office in the world.
  • LK
    Laila Kassis
    Jan 7, 2026
    1.0
    Excruciatingly slow service. Came in and there was a line with NO ONE at the windows helping customers. 5min later someone came and the first person in line took 15-20min to service. Then a second person slowly came and turned on her station. At least 3 windows should be open on a weekday afternoon and the post office should be able to serve customers properly and in a reasonable timeframe. Just atrocious.
  • GR
    Gosse Rienks
    Jan 2, 2026
    1.0
    Takes an hour pick up a package
  • JJ
    Janak Joshi
    Jan 2, 2026
    1.0
    Always staffed by 1 person. Always inefficient. Always delayed. Always a pain to go here. I don't have a choice but to come here. Avoid this location if you can or you'll loose a min of 30 mins of your life dealing with unincentivized sloths in a deadend place. The fact humans still function like this in 2026 is unreal. This is literally the definition of "you'll be replaced with AI". If you want to experience a use case in how bad a service can be and how to replace humans and processes, please visit and be fascinated (or angry) that your tax dollars go to this nonsensical organization.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

United States Postal Service partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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