United States Postal Service

2.2
126 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 133 Clarendon St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
133 Clarendon St, Boston, MA
02116, United States

Hours

Reviews

2.2
126 reviews
5 stars
31
4 stars
4
3 stars
3
2 stars
7
1 star
81

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with many customers expressing frustration over the lack of basic courtesy and assistance.

Efficiency

Customers frequently reported long wait times and slow service, often due to insufficient staffing and disorganized operations.

Mixed Experiences

While many reviews were negative, some customers did report positive interactions with specific staff members, indicating inconsistency in service quality.

Passport Services

Several reviews mentioned issues with passport application processes, including rude staff and miscommunication, although a few customers had positive experiences.
  • LK
    Laila Kassis
    5 days ago
    1.0
    Excruciatingly slow service. Came in and there was a line with NO ONE at the windows helping customers. 5min later someone came and the first person in line took 15-20min to service. Then a second person slowly came and turned on her station. At least 3 windows should be open on a weekday afternoon and the post office should be able to serve customers properly and in a reasonable timeframe. Just atrocious.
  • GR
    Gosse Rienks
    Jan 2, 2026
    1.0
    Takes an hour pick up a package
  • JJ
    Janak Joshi
    Jan 2, 2026
    1.0
    Always staffed by 1 person. Always inefficient. Always delayed. Always a pain to go here. I don't have a choice but to come here. Avoid this location if you can or you'll loose a min of 30 mins of your life dealing with unincentivized sloths in a deadend place. The fact humans still function like this in 2026 is unreal. This is literally the definition of "you'll be replaced with AI". If you want to experience a use case in how bad a service can be and how to replace humans and processes, please visit and be fascinated (or angry) that your tax dollars go to this nonsensical organization.
  • ES
    Elaine Sowlat
    Dec 17, 2025
    5.0
    The man who helped me this morning (12/17) was fantastic. I was in and out in 5 minutes with no issues.
  • LL
    Lindsay
    Oct 1, 2025
    1.0
    They have to a better system than this… passports take 20+ minutes and they only have one employee working, what about people that come to just drop off mail and require a label? It’s truly insane. I’m so disappointed

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.