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Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 31 Milk St Lbby to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
3.0
80 reviews
5 stars
34
4 stars
4
3 stars
3
2 stars
5
1 star
34
- YBYelena BasuslovDec 7, 20253.0Did their best. But the post office works slow. Thanks for trying...
- GWGuanyu WangNov 24, 20255.0I rarely leave reviews, but this USPS store is the most reliable USPS I’ve ever been too. The Asian male staff (unfortunately I didn’t ask his name) welcomed me and helped me label my package. The process was very smooth. He even bowed after I said thank you.
- NKNataijah KingNov 24, 20251.0I came into this USPS location on Milk Street today, November 24th, to ship a package for my volunteering project. Since it’s the holiday season, I wanted to give back, and as a college student, I was trying to be mindful of cost. When I first approached the counter, I spoke with an older Asian man. He initially told me the shipping cost would be $63. Because I don’t usually ship items, I politely asked if he had any suggestions regarding box sizes or other options that might be more cost-effective. I even showed him the items inside to understand whether buying a new box would make more sense. Instead of offering guidance, he re-measured my box and suddenly increased the price to $123. I was confused by the dramatic jump and tried to rephrase my question, hoping for some clarity or advice. However, he would not make eye contact and repeatedly responded with, “I don’t know,” while pointing vaguely toward the boxes. This felt dismissive, especially since he had just changed the measurements and clearly knew there were other possible options. When I asked about the weight or alternative box choices, he acted as if it was a problem for me to even ask. The attitude felt unnecessarily hostile and petty, especially given that I was simply asking for guidance. I wasn’t rude or difficult at all, I was just trying to understand my options. What made the situation even more uncomfortable is that I overheard a coworker come over and ask him, “Why are you doing that to her?” That coworker also mentioned something about this man becoming a supervisor. Honestly, the way he treated me almost felt like a microaggression. It was unprofessional, unkind, and completely uncalled for. I hope management takes this review seriously. If this individual is being considered for or already serving as a supervisor, this is concerning. A supervisor should demonstrate patience, respect, and willingness to help. Not frustration, avoidance, and behavior that feels targeted.
- ARAshley ReidAug 27, 20255.0Albert was so kind, helpful, and efficient in getting our child’s passport complete. We had a wonderful experience!
- GPGalina PylypivAug 18, 20251.0Posted hours are wrong. Doors locked and closed at 8:15 am on a Monday morning.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services are available at the United States Postal Service at 31 Milk St Lbby?
You can send mail, ship packages, get money orders, rent Post Office boxes, apply for passports, buy gift cards, and more at this location.
Can I apply for a U.S. passport at this Post Office?
Yes, this Post Office accepts first-time passport applications and most locations take passport photos. You should complete and print your passport application form before applying.
Do I need to schedule an appointment for passport services at this location?
Most Post Offices require an appointment for passport services, which can be scheduled online. Limited walk-in hours are available at select locations.
What are the operating hours of the United States Postal Service at 31 Milk St Lbby?
The Post Office is open Monday to Friday from 7:30 AM to 6:00 PM and closed on weekends.
Can I get a passport photo taken here and what is the cost?
Yes, passport photo services are available by appointment with a current fee of $15 at USPS.
How can I rent a PO Box at this Post Office?
You can apply for a PO Box online or in person by bringing two valid forms of ID to the Post Office. Visit https://www.usps.com/manage/po-boxes.htm to start online.
Are PO Boxes accessible after hours at this location?
Most USPS locations offer 24/7 lobby access to PO Boxes, but hours may vary by location. Contact the local Post Office to confirm.
What nearby places can help me find the United States Postal Service at 31 Milk St Lbby?
Nearby landmarks include the Milk Street Cafe, Ogawa Coffee, and the DJ Henry Dream Fund, which could help you locate the Post Office easily in Boston's downtown area.
Can I visit the Milk Street Cafe or Ogawa Coffee when I come to the Post Office?
Yes, Milk Street Cafe and Ogawa Coffee are nearby and great places to grab a coffee or a meal before or after your visit to the Post Office at 31 Milk St Lbby.
Are there any community organizations near the Post Office at 31 Milk St Lbby?
Yes, nearby are community organizations like the DJ Henry Dream Fund and Lawyers Concerned For Lawyers, which you might be interested in if you are visiting the area for social services.