United States Postal Service

2.4
68 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 59 W Dedham St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
59 W Dedham St, Boston, MA
02118, United States

Hours

Reviews

2.4
68 reviews
5 stars
22
4 stars
3
3 stars
0
2 stars
1
1 star
42
  • OT
    ocean lilly turner
    Dec 11, 2025
    1.0
    Terrible customer service experience, was unable to mail my packages with pre paid USPS labels because the staff member refused to print them. When I said I would just void them and purchase labels there she became unreasonable and told me to leave and go print it myself at a library and then come back. In the middle of this encounter she started screaming at a man with a service animal telling him they both needed to get out. By far the worst experience I’ve ever had trying to ship packages to clients. I am a small business owner and the lack of regard for people’s wellbeing is insane coming from a government employee. Will be using UPS exclusively after this.
  • J9
    Jen 98
    Dec 8, 2025
    1.0
    I only go to this USPS because it local but every time I go and the employee Ellis is there I find that there issues. She very rude and disrespectful and has been responsible for my packages being lost that I’ve dropped off and she doesn’t scan. However the employee Kay is a lot more pleasant.
  • AD
    Alana Davis
    Dec 3, 2025
    5.0
    I received outstanding service from Mrs. Ellis today at the post office! She was incredibly helpful, patient, and kind. Despite having a long line of customers, she still took the time to go above and beyond to help locate my missing packages. You can tell she truly cares and tries her absolute best to assist everyone, no matter how busy it gets. Please be kind to her, she genuinely deserves it. Thank you so much, Mrs. Ellis!
  • SB
    S B
    Nov 13, 2025
    1.0
    USPS employee named Lovley was incredibly rude and unprofessional. She attempted to coerce an extra $15 per package for the gifts of gum and candy I was mailing to family. She reasoned that these were “dangerous and perishable” items… ??? I took my packages to the USPS on Clarendon Street the same day and was able to mail my packages at the regular priority rate. West Dedham Street postal employees are manipulative, abusive and act illegally, beware! Especially of Lovley H.
  • AS
    A. Sotomayor
    Nov 12, 2025
    1.0
    Incredibly incompetent staff at this shop

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.