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The UPS Store

2.5
(171 reviews)

Business Details

1089 Commonwealth Ave, Boston, MA
02215, United States
(617) 254-7173

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #0983 in Boston offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - West Of Boston University At Packard's Corner.

Details

  • DeliveryNot available

Location

The UPS Store
1089 Commonwealth Ave, Boston, MA
02215, United States

Hours

Reviews

2.5
171 reviews
5 stars
57
4 stars
3
3 stars
3
2 stars
8
1 star
100

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed, with some praising friendly and helpful staff, while others report rude and unprofessional behavior from employees.

Service Issues

Customers frequently mention long wait times, lack of staff, and poor communication, leading to frustration.

Pricing Concerns

Many reviews highlight high prices for services, including printing and packaging, which are considered excessive compared to other locations.

Management Problems

Several reviews criticize the management style, describing it as unprofessional and contributing to a negative atmosphere.
  • FL
    Finnian Long
    3 days ago
    1.0
    They broke a valuable instrument that I was shipping to a shop. I had purchased their insurance on it, but I have now been stuck with an insurance claim for a month, with no ability to contact anyone, and having not received any contact besides automated messages asking me to upload documents which I have already uploaded. It is clear that the entire insurance system is designed to frustrate the consumer and make it impossible to actually receive any money from your claim. Because I shipped through a UPS STORE, it is a completely different process than UPS’s website. The entire system is designed to confuse you. Would give negative stars if possible. Avoid business at all costs.
  • PK
    Pack Katisomsakul
    Feb 2, 2026
    5.0
    I have been here pretty often and they have such a good service mindset here.
  • SZ
    SVEN ZENG
    Dec 18, 2025
    5.0
    This post office service are so great, especially the guys Lando and Amari are so kind and always willing to help and provide lots of solutions to support. I will definitely come back again!
  • DW
    David Weissman
    Dec 17, 2025
    1.0
    Customer service at this UPS store is awful. Go to another location.
  • DT
    Daniel Tully
    Dec 10, 2025
    2.0
    Long line only one person working, lack of parking, difficult to find because of construction and hard to get into while carrying packages. Employee was very friendly and helpful, but just overwhelmed because of how busy it was.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #0983 in Boston offer?

The UPS Store #0983 offers expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.

Brand Certified Facts from The UPS Store

The UPS Store partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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