The UPS Store

4.1
192 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #0945 in Boston offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Near The Boylston Green Line "T" Station.

Details

  • DeliveryNot available
  • [Free/Paid] wi-fiNot available
  • Wheelchair accessible entranceAvailable
  • Wheelchair accessible restroomNot available

Location

The UPS Store
198 Tremont St, Boston, MA
02116, United States

Hours

Reviews

4.1
192 reviews
5 stars
144
4 stars
3
3 stars
1
2 stars
2
1 star
42

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being helpful, friendly, and going above and beyond to assist with their needs.

Staff Performance

Victor received numerous commendations for his exceptional service, with many reviews highlighting his professionalism and willingness to help.

Service Speed

Customers frequently noted the quick and efficient service, appreciating the ability to get in and out without long waits.

Inconsistency

Several reviews mentioned issues with staff behavior and service quality, indicating that experiences can vary significantly depending on who is working.

Store Hours

Customers expressed frustration with unreliable store hours, reporting instances of the store being closed during posted hours.
  • KA
    Kawas Aga
    Oct 27, 2025
    5.0
    Excellent experience with Kevin
  • JB
    Julie Bushnell
    Oct 26, 2025
    5.0
    Giovanni was very helpful and took care of my returns quickly.
  • KI
    Kevin Campbell ii
    Oct 25, 2025
    5.0
    I had a really good experience!
  • AC
    Alyssa Cen
    Oct 24, 2025
    5.0
    I come to this UPS all the time and it’s always a quick experience. The employees are always helpful and nice.
  • DH
    David Halevy
    Oct 22, 2025
    5.0
    Speed of service and careful handling of packages.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Boston provide?

The UPS Store offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.