Business Details
About
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #1321 in Boston offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - 2 Blocks From Back Bay Station At Columbus And West Canton.
Details
- DeliveryNot available
Location
Hours
Reviews
3.5
197 reviews
5 stars
115
4 stars
6
3 stars
6
2 stars
5
1 star
65
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and professional, particularly highlighting individual employees like Lando and Iolando for their exceptional service.
Staff Issues
Several reviews mentioned negative experiences with specific staff members, describing them as rude, condescending, or unprofessional, which detracted from the overall customer experience.
Store Operations
Customers expressed frustration with inconsistent store hours and issues with the store being closed or not opening on time.
Mixed Experiences
While some customers reported positive experiences, others consistently noted poor service, leading to a divided perception of the store's overall performance.
- JMJoseph Maser3 days ago5.0Lando is one of the most helpful and efficient employees at any shipping store I’ve been to. If he doesn’t own the place, they should give him a raise. Good shop to use.
- LNLily NannaJan 3, 20265.0Had an exceptional experience today (at 5:20pm; he didn't have a name tag so I don't have his name) because the employee provided the best customer service I've ever encountered at a UPS store. He was patient, helpful, and very kind. Please commend him and further compensate him!
- LBLeah BarrowsDec 14, 20255.0They have packing paper and bubble wrap!
- AYAlex YuNov 29, 20255.0Shout out to Lando, I can always count on him whenever I go into the store. This man is handling a store by himself (not recommended, I would know). Most people here that say he’s “weird” are rude and bullies, that is not a valid critique of the business. Anyways, looking forward doing more business with this location.
- EIemily irbyNov 12, 20255.0I had a last-minute package I needed to send out and I stopped at this UPS location on my walk to dinner! Lando F helped me and was so enthusiastic about his job and so professional he got my package out with care!! Give this man a raise his customer service skills are the best I’ve seen in Boston!
Frequently Asked Questions About The UPS Store
Are you open on Sunday?
Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
What services does The UPS Store in Boston provide?
The UPS Store #1321 offers packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, and passport/photo ID services.
Where is The UPS Store located in Boston?
It is located at 398 Columbus Ave, Boston, MA 02116, two blocks from Back Bay Station at Columbus and West Canton.
What are the store hours for The UPS Store at 398 Columbus Ave?
The store is open Monday to Friday from 9:00 AM to 7:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 11:00 AM to 4:00 PM. Holiday hours may vary.
Is The UPS Store open on Sundays?
Yes, the store is open on Sundays from 11:00 AM to 4:00 PM, though hours may differ on holidays.
What payment methods does The UPS Store accept?
The store accepts American Express, Android Pay, Apple Pay, cash, check, Discover, Mastercard, Samsung Pay, and Visa.
How can I contact The UPS Store at Columbus Ave?
You can call them at +1 617-859-7780 or email store1321@theupsstore.com.
Are there any special offers available at The UPS Store?
Yes, you can save big using their special offers and coupons available on their website.
What nearby transit station can help me find The UPS Store?
Back Bay Station is just two blocks away from The UPS Store, making it easy to access via public transit.
What nearby parks can I visit before or after my visit to The UPS Store?
Friends of Crite Park and Carlton Park are nearby and great places to relax before or after visiting the store.
Which nearby transportation service can help with airport shuttles or taxis after visiting The UPS Store?
OnCabs Boston offers taxi, limo, and airport shuttle services close to the store for convenient transportation.