Brand Certified

The UPS Store

3.5

(199 reviews)

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Business Details

398 Columbus Ave, Boston, MA

02116, United States

(617) 859-7780

https://locations.theupsstore.com/ma/boston/398-columbus-ave

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store

The UPS Store #1321 in Boston offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - 2 Blocks From Back Bay Station At Columbus And West Canton.

Details

DeliveryNot available

Location

The UPS Store

398 Columbus Ave, Boston, MA

02116, United States

Get Directions

Hours

Monday9:00 AM - 7:00 PM

Tuesday9:00 AM - 7:00 PM

Wednesday9:00 AM - 7:00 PM

Thursday9:00 AM - 7:00 PM

Friday9:00 AM - 7:00 PM

Saturday10:00 AM - 6:00 PM

Sunday11:00 AM - 4:00 PM

2026-03-17Regular Hours

2026-04-05Regular Hours

2026-04-19Regular Hours

2026-05-10Regular Hours

2026-05-25Regular Hours

2026-06-19Regular Hours

2026-07-03Regular Hours

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2026-09-07Regular Hours

2026-10-12Regular Hours

2026-11-11Regular Hours

2026-11-26Regular Hours

2026-11-27Regular Hours

2026-12-25Regular Hours

2026-12-31Regular Hours

2027-01-01Regular Hours

Reviews

3.5

199 reviews

5 stars

117

4 stars

3 stars

2 stars

1 star

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the exceptional customer service provided by staff, particularly highlighting employees like Lando and Jonathan for their helpfulness and professionalism.

Staff Behavior

There are mixed reviews regarding staff behavior, with some customers reporting rude or unprofessional interactions, particularly with certain employees.

Store Operations

Customers expressed frustration with inconsistent store hours and issues with package handling, including delays and lack of communication.

Positive Experiences

Despite some negative feedback, many customers reported positive experiences, noting the friendly atmosphere and efficient service at the store.

EH
Elizabeth Hathaway
4 days ago
5.0
Great customer service at this location
RF
roisin finan
Jan 15, 2026
5.0
I felt compelled to leave a review after experiencing such exceptional customer service from Lando. It’s rare to come across someone so genuinely positive and helpful these days, it was truly refreshing. He even stayed after closing to help us with a return. Lando is a true asset to your company.
JM
Joseph Maser
Jan 9, 2026
5.0
Lando is one of the most helpful and efficient employees at any shipping store I’ve been to. If he doesn’t own the place, they should give him a raise. Good shop to use.
LN
Lily Nanna
Jan 3, 2026
5.0
Had an exceptional experience today (at 5:20pm; he didn't have a name tag so I don't have his name) because the employee provided the best customer service I've ever encountered at a UPS store. He was patient, helpful, and very kind. Please commend him and further compensate him!
LB
Leah Barrows
Dec 14, 2025
5.0
They have packing paper and bubble wrap!