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The UPS Store #4972 in Boston offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - In The Merchantile Buliding.
Paid for Next Day Air Early after dropping off an urgent letter early in the day, but tracking shows UPS did not actually receive it until 7:14 PM, missing the Next Day Air Early window. The guaranteed 10:30 AM delivery was missed entirely due to delayed tendering at this store. The letter did not arrive at any point on the scheduled day. If timing matters, use a carrier with company-owned, operationally integrated retail locations rather than this storefront.
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Sudo 06
Dec 9, 2025
5.0
I'm not sure but the indian guy who just started working over here has a way of speaking and greeting customers. He is pretty straightforward, does not rush anything, deals patiently, especially the old lady who was in front of me trying to figure out how to use the app to get a label, that is humanity and respect, while the other bald guy just keeps on pointing the bar code scanner at customers to call people even when he is not done with the customer already on the counter. And half of the time he murmurs something which no one can understand . I have been visiting this store since a while now and this Indian guy is the best hire they made. He said to me "trust us with your package, we are here for you". 10/10!!!!
AS
AJ Sav
Dec 8, 2025
1.0
Price gauging at its finest! They will charge you $18 for a $3 box and $50 to ship something UPS quotes $20 for, then tell you “we’re a franchise and we can charge whatever we want” that’s a direct quote from the guy with the curly hair
MT
max turkenich
Nov 19, 2025
5.0
Hands down the best ups store in town! Kewon was incredibly friendly and professional. I was stuck in traffic and called to check if they were still open, he kindly waited for me and helped with packaging and everything. I’m truly grateful for how kind and attentive he was. Thank you again Kewon, I really appreciate your help
PL
Pearl Lee
Nov 10, 2025
5.0
Visited on Mon ~an hour before closing. Both guys were very nice and greeted me upon arrival. One woman was already being helped and the guy was patient while she looked for the right return label on her phone. I was able to ship my package to my employer without bringing any packing materials, process was quite pretty easy. We have a PO Box here and pick up mail regularly.
What services does The UPS Store #4972 in Boston offer?
The UPS Store #4972 offers packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, faxing, computer access, and passport/photo ID services.
What are the operating hours of The UPS Store #4972?
The store is open Monday through Friday from 8:00 AM to 7:00 PM, Saturdays from 9:00 AM to 4:00 PM, and closed on Sundays.
Where is The UPS Store #4972 located?
It is located at 71 Commercial St, Boston, MA 02109, in The Mercantile Building.
Does The UPS Store #4972 accept multiple payment options?
Yes, they accept American Express, Android Pay, Apple Pay, cash, check, Discover, MasterCard, Samsung Pay, and Visa.
Can I get documents notarized at The UPS Store #4972?
Yes, they provide notary services as part of their professional offerings.
Is faxing available at The UPS Store #4972?
Yes, faxing services are available at this location.
Are there any special offers or coupons available at The UPS Store #4972?
Yes, you can save with special offers and coupons available on their website.
What nearby businesses could I visit when coming to The UPS Store #4972?
Nearby, you can visit Nationwide Investigations & Security Inc for private investigation services, Ripcord Design for professional graphic and web design, and Global Link Translations for translation and interpreting services.
How can I use nearby tours or travel services while visiting The UPS Store #4972?
While in the area, you can explore Boston Harbor Lighthouse Tours or take a ride on CityView Trolleys for sightseeing before or after your visit to the store.
Are there any nearby child care or education facilities near The UPS Store #4972?
Yes, Mercantile KinderCare and KinderCare preschools are close by if you need child care services while visiting the store.