The UPS Store

3.2
83 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #4972 in Boston offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - In The Merchantile Buliding.

Details

  • DeliveryNot available

Location

The UPS Store
71 Commercial St, Boston, MA
02109, United States

Hours

Reviews

3.2
83 reviews
5 stars
41
4 stars
2
3 stars
4
2 stars
2
1 star
34
  • BH
    Basil Hayek
    Dec 20, 2025
    1.0
    Paid for Next Day Air Early after dropping off an urgent letter early in the day, but tracking shows UPS did not actually receive it until 7:14 PM, missing the Next Day Air Early window. The guaranteed 10:30 AM delivery was missed entirely due to delayed tendering at this store. The letter did not arrive at any point on the scheduled day. If timing matters, use a carrier with company-owned, operationally integrated retail locations rather than this storefront.
  • S0
    Sudo 06
    Dec 9, 2025
    5.0
    I'm not sure but the indian guy who just started working over here has a way of speaking and greeting customers. He is pretty straightforward, does not rush anything, deals patiently, especially the old lady who was in front of me trying to figure out how to use the app to get a label, that is humanity and respect, while the other bald guy just keeps on pointing the bar code scanner at customers to call people even when he is not done with the customer already on the counter. And half of the time he murmurs something which no one can understand . I have been visiting this store since a while now and this Indian guy is the best hire they made. He said to me "trust us with your package, we are here for you". 10/10!!!!
  • AS
    AJ Sav
    Dec 8, 2025
    1.0
    Price gauging at its finest! They will charge you $18 for a $3 box and $50 to ship something UPS quotes $20 for, then tell you “we’re a franchise and we can charge whatever we want” that’s a direct quote from the guy with the curly hair
  • MT
    max turkenich
    Nov 19, 2025
    5.0
    Hands down the best ups store in town! Kewon was incredibly friendly and professional. I was stuck in traffic and called to check if they were still open, he kindly waited for me and helped with packaging and everything. I’m truly grateful for how kind and attentive he was. Thank you again Kewon, I really appreciate your help
  • PL
    Pearl Lee
    Nov 10, 2025
    5.0
    Visited on Mon ~an hour before closing. Both guys were very nice and greeted me upon arrival. One woman was already being helped and the guy was patient while she looked for the right return label on her phone. I was able to ship my package to my employer without bringing any packing materials, process was quite pretty easy. We have a PO Box here and pick up mail regularly.

Frequently Asked Questions About The UPS Store

What services does The UPS Store #4972 in Boston offer?

The UPS Store #4972 offers packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, faxing, computer access, and passport/photo ID services.

What are the operating hours of The UPS Store #4972?

The store is open Monday through Friday from 8:00 AM to 7:00 PM, Saturdays from 9:00 AM to 4:00 PM, and closed on Sundays.