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The DHL Express Service Point at Boston in Boston offers international shipping services and next day shipping and delivery for your personal or business needs. With a staff of shipping experts and a variety of day and time-definite shipping services, easily ship luggage, passports, or packages of any size to destinations across the U.S. or internationally. For more information and DHL Promo Codes to help you save on every shipment, visit our store today.
Details
- DeliveryAvailable
Location
Hours
Reviews
3.1
319 reviews
5 stars
145
4 stars
19
3 stars
13
2 stars
8
1 star
134
What are people saying?
AI-generated from recent customer reviews
Customer Service
While some employees received praise for their helpfulness and professionalism, others were reported as rude and unhelpful, leading to a mixed experience for customers.
Delivery Issues
Numerous customers reported significant delays and failures in package delivery, with many expressing frustration over lost packages and unfulfilled delivery promises.
Staff Performance
Certain staff members were highlighted for their exceptional service, while others were criticized for poor attitudes and lack of accountability.
Communication Problems
Customers frequently mentioned difficulties in reaching customer service and receiving timely updates about their packages.
Overall Satisfaction
Overall, customer satisfaction varied widely, with some praising the service while many others expressed disappointment and frustration with their experiences.
- SMSofiane Meliani6 days ago5.0Brandon at the 420 e street location in Boston is fantastic ! The whole team are top tier at this location. They are always going above and beyond !. This is one of the reasons I always request vendors use DHL . Great job guys , as always !
- TRTonya McBride RoblesSep 26, 20255.0I received excellent and thoughtful customer service when shipping a package to my son in Germany.
- CBCap't Loui BraintreeAug 21, 20255.0There used to be a blonde woman here all the time and she made return such a hassle. Everything you could possibly need was a chore to her. She insisted on reopening every package to make sure the slips were inside. One time she switched the slips on 2 packages and they went to the wrong place and I never got a refund from both companies. I was out $600. But the money wasn’t the issue it was more her attitude. But lately!! There’s this young Asian guy there. He is so accommodating hospitable and respectful I’m not scared to go do buisness here anymore. I’m so happy.
- MLMackenson LouisJul 21, 20251.0Please do not do any business with DHL, they don’t know what happened in custom. They failed to return my package until I lost my money and my package!! Stealing my freaking phones!! Customer service doesn’t have a clue!! Custom to them is fairly new because they don’t know how to contact them.
Frequently Asked Questions About DHL Express Service Point
What are the operating hours of the DHL Express Service Point in Boston?
The DHL Express Service Point in Boston is open Monday to Friday from 10:00 AM to 7:00 PM and closed on Saturdays and Sundays.
Where is the DHL Express Service Point located in Boston?
It is located at 420 E Street, Boston, MA 02127, USA.
What types of shipping services does DHL Express Service Point in Boston offer?
The service point offers international shipping services, next day shipping and delivery for personal or business needs, including shipping luggage, passports, or packages of any size across the U.S. or internationally.
Does DHL Express Service Point in Boston offer delivery services?
Yes, DHL Express Service Point provides delivery services as part of their shipping options.
What payment methods are accepted at the DHL Express Service Point in Boston?
Accepted payment options include American Express, Apple Pay, Check, Discover, MasterCard, and Visa.
How can I find promo codes for DHL shipping at the Boston location?
You can visit the DHL Express Service Point in Boston to get information and access DHL promo codes that help save on shipments.
Are there nearby parking options when visiting DHL Express Service Point on E Street?
Yes, nearby parking is available at The Lot on D Parking and Lot on D Street, making it convenient for customers to park when visiting DHL.
What nearby hotels can customers consider when visiting the DHL Express Service Point in Boston?
Nearby hotels include Element Boston Seaport District and Aloft Boston Seaport District, which provide convenient accommodation options for visitors.
Are there places to dine or relax near DHL Express Service Point in Boston?
Yes, customers can visit nearby dining and entertainment venues such as Alma Gaucha (a Brazilian steakhouse), The Social Register restaurant, WXYZ Bar lounge, and D's Keys Dueling Pianos and Sing Along Bar.
Where can I find DHL Express Service Point information online or through social media?
Information is available on their official website at https://locations.us.express.dhl.com/ma/boston/420-e-street and via social media on Facebook (DHLUSA), Instagram (dhlus), and Twitter (@dhlushelp).