United States Postal Service

3.9
31 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 158 Great Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
158 Great Rd, Bedford, MA
01730, United States

Hours

Reviews

3.9
31 reviews
5 stars
20
4 stars
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  • MC
    Matthew Cierpial
    Oct 28, 2025
    1.0
    Went here to ship an envelope as non-machinable because it had some rigid material in it. The non-machinable surcharge is about 25 cents. I was told that the envelope could not be shipped as a letter and would need to be shipped as a package, which costs 8-9 dollars. The letter easily fit through a 1/4 inch slot which is a requirement to send mail as a letter. I attempted to explain that the item could in fact be sent as a non-machinable letter, and I have shipped many letters like this before without issue. The lady behind the counter simply responded, "Do you want to ship this today?" In a rude tone. I responded, "No I think I will go somewhere else." She then said, "It's gonna be the same anywhere else you go." Lo and behold, I went to my regular post office and sent the envelope for 1.85 without any issues. I'd like to think she was just having a bad day, but someone needs to re-explain the requirements to her before she overcharges and confuses others.
  • YL
    Yoddha Lee
    Aug 7, 2023
    3.0
    Be aware of that if you want to mail any box in USPS, then you have to bring your own tape to seal the box, USPS does not provide any free tape, if you use the tape from USPS for any reason, then you have to pay it even the staff told you "this tape is someone left here ...", and by the way, the small tape does not worth 3.99 dollar to buy.
  • SP
    Sarah Preston
    Nov 25, 2022
    5.0
    So helpful and patient staff 😊
  • JF
    Justice Fuentes
    Jun 26, 2021
    1.0
    Honestly the worst costumer service I’ve received here, came in to do a passport application. I was told to make an appointment online which I’ve tried 10 times before going in but it’s wasn’t working so I asked the employee to see if they could do it for me since the website isn’t working, and I was told no, and that they couldn’t do anything about it. So I called the post office in Burlington and they did it without hesitation. If your lazy just say that! If your not willing to go out of your way for a customer, find a new job. Lazy staff. This was at 11:30 on Saturday 26 of june at the Bedford post office. Will definitely be reporting staff to corporate.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.